Onsite Community Manager

Associa•Myrtle Beach, SC

2d•Onsite

About The Position

Waccamaw Associa is hiring an Onsite Community Manager for its community association in Myrtle Beach, South Carolina. This onsite role oversees office, administrative, and maintenance projects, including capital improvements. The manager serves as a liaison among homeowners, the Board of Directors, committee members, association management staff, and maintenance vendors and contractors. The position implements Board policies and directives within the management agreement, supports strategic initiatives and governance, oversees community maintenance and compliance, handles homeowner inquiries, and coordinates financial, administrative, vendor, project, and meeting activities. The role also communicates regularly with homeowners and assists with architectural review requests. Other projects may be assigned.

Requirements

At least 2 years of community association experience.
Knowledge of the Association Board of Directors and the General Manager, and how their roles interface with homeowner requests.
Willingness to obtain and maintain CMCA, AMS, or PCAM certification; the company pays for it.
Customer-service driven and team oriented.
Takes ownership and initiative.
Proactive communication skills and willingness to offer ideas and solutions to improve processes, create efficiencies, and reduce expenses.
Ability to interpret financials and create budgets, including balance sheets, income statements, operating expenses, reserve studies, delinquency reports, and variance analysis.
Effective project management skills, including the ability to prioritize and manage multiple projects at different stages and communicate with all involved parties.
Excellent written and spoken communication skills and effective conflict-resolution techniques.

Responsibilities

Implement Board policies and directives within the scope of the management agreement.
Work with the Board on strategic initiatives, policy governance, and association projects.
Walk and inspect the community; ensure it is well maintained and that the Code, Compliance, Rules & Regulations are followed.
Issue violation notices to homeowners and follow up to ensure corrections are made.
Meet and greet homeowners, residents, Board members, maintenance vendors, and contractors.
Research and respond to inquiries in person, by phone, and by email.
Enter and update database information; record and track documents and information.
Create and manage budgets; review financial reports and interpret balance sheets, income statements, operating expenses, and reserves.
Submit RFPs, manage bidding and vendor selection, develop vendor relationships, and manage capital projects.
Prioritize maintenance requests and work orders; schedule and coordinate onsite vendors and contractors.
Prepare Board packages.
Coordinate and schedule monthly and annual Board meetings.
Create and send weekly mass communications by mail and email about onsite maintenance, HOA guidelines, and community events.
Assist homeowners with architectural review forms and follow up regarding the Board’s decision.
Complete other projects as assigned.