Community Manager, Onsite

AAM Brand•Charleston, SC

1d•Onsite

About The Position

Del Webb Point Hope in Charleston, South Carolina, is seeking an onsite Community Manager to lead day-to-day community operations and create an engaging, connected lifestyle for residents. The community includes a 22,000-square-foot clubhouse, resort-style amenities, miles of trails, and recreation and social opportunities. The role combines homeowners association leadership and compliance oversight with coordination of social, wellness, cultural, and educational programming. Working in conjunction with the Board of Directors, the Community Manager oversees association business, property values, owner and resident relations, community operations, finances, contracts, staff, and compliance with governing documents and applicable laws. The position also supports board and membership meetings, manages architectural review and community standards, and responds to incidents. The role requires work throughout community common areas and facilities, and may involve evenings and weekends as necessary.

Requirements

Excellent interpersonal skills, including being outgoing, communicative, socially oriented, poised, effective in groups, articulate, persuasive, and a strong public speaker.
Ability to manage multiple tasks, establish priorities, and meet deadlines.
High attention to detail.
Facilities management skills and experience.
Experience working with HOAs or other entities involving knowledge and enforcement of governing documents.
Exceptional organizational and tracking skills.
Ability to work efficiently in a high-volume, fast-paced environment.
Proficiency with computer programs and company database systems, including Microsoft Office, internet, and email systems.
Ability to work positively and effectively with staff and residents at all levels.
Ability to collaborate and cooperate within the department and with other departments.
Ability to walk and move throughout community common areas and facilities; sit and stand for moderate periods; use a personal vehicle for business purposes as needed; and work at a computer workstation in an office setting.
Ability to work evenings and weekends as necessary.

Responsibilities

Manage the association’s business in conjunction with the Board of Directors to maintain property values, foster positive owner and resident relations, and support members’ quality of life.
Build strong working relationships with board members, committee members, and owners.
Recommend and implement procedures to ensure compliance with federal, state, and local laws related to community association management and state resale-buyer disclosure requirements.
Conduct community tours as required by governing documents and the management contract; track non-compliance issues, send notices, and follow board-established fine and collection policies.
Manage the architectural control process and ensure compliance with Design Guidelines and Design Review policies; communicate with owners about compliance matters.
Plan and organize board and annual membership meetings with the Board; prepare and provide board packages and required meeting notices.
Review monthly financials and submit accounts payable to the management company.
Prepare, execute, and oversee the annual community budget; manage capital improvements; review monthly financial statements; prepare variance reports; monitor accounts payable and delinquent accounts; and approve and code vendor invoices.
Obtain competitive contract bids, present comparative bid reviews, supervise contracts, ensure compliance with contract terms, and oversee community and contractor liability insurance requirements.
Supervise onsite association staff, chair staff meetings, and communicate and coordinate management activities.
Review incident reports, respond to them, and implement timely solutions.
Perform other related duties as directed.