Online Student Success Advisor

San José State University•San Jose, CA

2d•$5,083 - $7,228•Remote

About The Position

This position is 100% remote in-state (California). SJSU Online represents San José State University’s commitment to provide fully online access to higher education for working adult learners striving to advance their education and obtain their bachelor’s degree. The Online Student Success Advisor will support the enrollment, retention, and engagement of SJSU Online students. Under the general supervision of the Managing Director of the SJSU Online Student Success Center, this individual will provide academic advising and success coaching while building relationships with online students, monitoring their academic progress, providing proactive outreach, and connecting students to appropriate University resources to foster student success. Working with the Center team, the advisor also participates in assessment processes, provides professional advising support for recruiting and orienting new students, and supports University initiatives on retention, persistence, and graduation.

Requirements

Ability to communicate with constituents in a professional and respectful manner
General awareness of emerging technologies, including artificial intelligence (AI), and a willingness to develop skills in their appropriate, responsible, and ethical use in a higher education environment, consistent with institutional policies and practices
Strong advising/counseling skills, including demonstrated excellence in active listening and in helping individuals with problem identification, problem solving, conflict resolution, and decision making
Ability to take advisor notes (documentation) which are required to monitor and assess student progress
Must be detail-oriented with strong organizational and programming skills
Effectively use PeopleSoft (student administration database), EAB Navigate, and other enterprise platforms, as needed
Effectively use software applications such as Microsoft Suite (Word, Excel, PowerPoint), Google Suite/Apps (Docs, Sheets, Drive), video conferencing software (Zoom), DocuSign, OnBase, etc.
Knowledge of clear, audience-appropriate communication practices for students, faculty, and staff, while maintaining a student-centered approach
Ability to plan and conduct workshops, organize special events or activities, and make effective presentations remotely before groups
Ability to use professional training to enhance performance initiatives and teamwork communication
Ability to be flexible and manage multiple projects simultaneously and meet deadlines
Ability to be available to work occasional evenings and weekends
Ability to maintain responsibilities, meet deadlines, and communicate effectively with team and students in a remote working environment
Ability to advise students individually and in groups on routine matters where required
Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field
Two years of professional experience in one of the student services program areas or in a related field. A master’s degree in a job‑related field may be substituted for one year of professional experience.

Nice To Haves

Master’s Degree in Educational Counseling, Clinical Psychology, Social Work or directly related discipline
Two or more years of progressively responsible experience providing academic advising and support to students in a post-secondary setting; a master’s degree in higher education administration, counseling, social work, or a related field may be substituted for one year of experience
Experience in student development theory, outreach practices, and student success services
Experience in establishing and maintaining cooperative working relationships within a diverse multicultural environment
Academic advising experience with online students and/or working adult learners
California public higher education system experience

Responsibilities

Provide holistic academic advising and support to online students
Implement a proactive advising approach to establish and maintain on-going relationships that include regular meetings, documentation, and tracking of student progress using online tools
Assist students with individualized success strategies, including goal setting, time management, study skills, etc.
Introduce and orient students to their academic requirements, academic planning tools, and university resources
Assist students in creating educational goals and interpretation of policies and procedures in relation to their goals
Identify barriers to student success, develop action plans to focus on completion
Provide support to students facing issues that impact retention, persistence, and academic success and referring students to resources as appropriate and necessary
Provide students with responsive and effective student-centered communication through email, phone, virtual, and video conferencing
Work with Managing Director to develop and implement strategic communication and outreach plans to help new students navigate the onboarding process
Monitor new student online orientation to ensure student engagement and responsiveness to any student questions regarding the onboarding process
Work with Managing Director to develop online student related community building events and activities
Introduce and orient students to co-curricular resources, events, and communities to help foster a sense of belonging and engagement
Assist in the planning, development and implementation of programming efforts and materials that support student success, with special focus on degree completion and online academic success