Online Boat Sales Consultant

Bass Pro Shops • Springfield, MO

3d

About The Position

The Online Boat Sales Consultant performs sales and customer service activities to help boat and ATV customers make informed buying decisions. The role responds to incoming phone, email, and website sales requests from White River Marine Group websites and facilitates product sales between manufacturing locations and company-owned or independent dealers.

The consultant provides customer service throughout the shopping experience, identifies customers’ boating or ATV needs, shares relevant product information, and coordinates approved sales with customers’ preferred delivering dealerships. The role also supports sales events and credit or cash sales, tracks application status after submission and delivery, and completes required sales paperwork while protecting sensitive personal information.

The position works under general supervision and established procedures, using occasional independent judgment to complete assignments and make recommendations about work procedures, policies, and practices. Other duties may be assigned.

Requirements

• High school diploma or equivalent.
• Ability to multitask across various communication platforms.
• Good time-management skills.
• Strong verbal and written communication skills.
• Customer service skills.
• Ability to calculate figures such as discounts and percentages.
• Ability to operate a computer and software applications such as Microsoft Office Suite.

Nice To Haves

• Associate degree in Business.
• 1–2 years of sales experience.

Responsibilities

• Provide customer service in communications with customers to promote a pleasant and productive shopping experience.
• Respond promptly to incoming sales requests by phone or web applications.
• Determine potential customers’ boating or ATV needs and provide information to support informed buying decisions.
• Coordinate approved sales with customers’ preferred delivering dealerships.
• Remit club card sales for participating dealerships during sale events.
• Develop and track application status after submission and delivery.
• Maintain product knowledge using resources such as brochures, the internet, and product information training meetings.
• Stay informed about advertised items, pricing structures, and promotions.
• Follow current selling skills training and direction.
• Assist with obtaining credit applications and processing cash sales.
• Maintain confidentiality of sensitive and personal information.
• Accurately complete paperwork required for the sales process.
• Perform other duties as assigned.

Benefits

• Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
• Medical benefits.
• Dental insurance.
• Vision insurance.
• Health Savings Account.
• Flexible Spending Account.
• Voluntary benefits.
• 401(k) retirement savings.
• Paid holidays.
• Paid vacation.
• Paid sick time.
• Bass Pro Cares Fund.
• Other benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED