One Stop Operator

EDSI (Educational Data Systems, Inc.)•Valley, AL

About The Position

Essential Functions: Direct and coordinate all functions and daily operations of the One-Stop Career Center site in alignment with federal, state, and local workforce strategic plans. Provide vision, leadership, and functional supervision to staff and co-located partner agencies to ensure integrated, high-quality service delivery. Promote cross-functional teams across funding streams, collective bargaining agreements and governmental regulations. Provide recommendations to improve service delivery through best practices and continuous improvement initiatives. Participate in local, regional, and statewide workforce system workgroups. Establish and maintain effective working relationships with WIOA, TANF, and other mandated partners, as well as community organizations, elected officials, employers, unions, educators, and public/private agencies. Coordinate and lead partner meetings and establish committees to address operational and service delivery needs. Support development and implementation of Memorandums of Understanding (MOUs) and Resource Sharing Agreements (RSAs). Lead employer engagement and business service initiatives to meet local workforce and economic development needs. Build employer relationships, promote available business services and coordinate hiring events, employer panels, sector partnerships, and candidate pipelines. Participate in public relations activities and community outreach to promote awareness and utilization of One-Stop Career Center services. Manage and monitor customer experience initiatives, surveys, and feedback to inform decision-making. Develop orientation and ongoing professional development programs for staff. Oversee facility management, including site floor plans, safety compliance, equipment inventory, security, and IT coordination. Establish and enforce operational policies related to office hours, confidentiality, health and safety and emergency preparedness. Ensure compliance with all federal, state, and local workforce regulations, policies, and certification requirements. EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our Mission Statement We must strive to create enthusiasm in our clients, see through their eyes, understand their needs and deliver more than they expect. Why We Do What We Do At EDSI We believe we can help our customers overcome their most challenging obstacles We believe in seeing through other people's eyes We believe that we can make a difference in people's lives We believe in meeting people where they are today and helping them to realize a better tomorrow We believe in living our professional lives in service to others EDSI (Educational Data Systems, Inc.) is a national workforce development, training solutions and consulting company with a passion for helping great companies and communities train and retain great people. EDSI works with regions, employers and jobseekers to overcome their most challenging obstacles. Founded in 1979 and headquartered in Dearborn, Michigan, the company employs more than 800 people across the country. EDSI is a National Best and Brightest® Companies To Work For award winner. For over 45 years, EDSI has worked with workforce development agencies, regional partners and employers to assess and understand workforce development needs and deliver solutions to build better workforces. The company operates more than 120 contracts providing successful business services and jobseeker placement and retention services across the country. EDSI also provides world class training and consulting solutions to a variety of corporations, public entities and governmental agencies. Our history of success stems directly from our commitment to providing our clients with the absolute highest level of service through our diverse and talented team.

Requirements

Experience in workforce development, training solutions, or consulting.
Ability to direct and coordinate daily operations.
Leadership and functional supervision skills.
Experience promoting cross-functional teams.
Ability to provide recommendations for service improvement.
Experience participating in workforce system workgroups.
Ability to establish and maintain effective working relationships with various partners and stakeholders.
Experience coordinating and leading meetings.
Experience supporting the development and implementation of MOUs and RSAs.
Experience in employer engagement and business services.
Experience building employer relationships.
Experience coordinating hiring events, employer panels, sector partnerships, and candidate pipelines.
Experience in public relations and community outreach.
Experience managing customer experience initiatives, surveys, and feedback.
Experience developing orientation and professional development programs.
Experience overseeing facility management, including safety compliance, equipment inventory, security, and IT coordination.
Experience establishing and enforcing operational policies.
Knowledge of federal, state, and local workforce regulations, policies, and certification requirements.

Nice To Haves

Experience working with WIOA and TANF programs.
Experience working with community organizations, elected officials, employers, unions, educators, and public/private agencies.

Responsibilities

Direct and coordinate all functions and daily operations of the One-Stop Career Center site in alignment with federal, state, and local workforce strategic plans.
Provide vision, leadership, and functional supervision to staff and co-located partner agencies to ensure integrated, high-quality service delivery.
Promote cross-functional teams across funding streams, collective bargaining agreements and governmental regulations.
Provide recommendations to improve service delivery through best practices and continuous improvement initiatives.
Participate in local, regional, and statewide workforce system workgroups.
Establish and maintain effective working relationships with WIOA, TANF, and other mandated partners, as well as community organizations, elected officials, employers, unions, educators, and public/private agencies.
Coordinate and lead partner meetings and establish committees to address operational and service delivery needs.
Support development and implementation of Memorandums of Understanding (MOUs) and Resource Sharing Agreements (RSAs).
Lead employer engagement and business service initiatives to meet local workforce and economic development needs.
Build employer relationships, promote available business services and coordinate hiring events, employer panels, sector partnerships, and candidate pipelines.
Participate in public relations activities and community outreach to promote awareness and utilization of One-Stop Career Center services.
Manage and monitor customer experience initiatives, surveys, and feedback to inform decision-making.
Develop orientation and ongoing professional development programs for staff.
Oversee facility management, including site floor plans, safety compliance, equipment inventory, security, and IT coordination.
Establish and enforce operational policies related to office hours, confidentiality, health and safety and emergency preparedness.
Ensure compliance with all federal, state, and local workforce regulations, policies, and certification requirements.