(PT) One Stop Assistant

Atlantic Cape Community College•Mays Landing Campus, NJ

3d•Onsite

About The Position

This position will serve as the primary point of contact for students and prospective students, parents, and the community. Serving as the One Stop receptionist provides support for the enrollment and recruitment team.

Requirements

Associate degree
Experience working in an educational setting
Ability to work independently and make sound decisions
Excellent ability to communicate in written and oral form
Strong interpersonal, organizational, and communication skills
Superb customer service skills
Strong computer literacy, and proficiency in Microsoft Office products
Must possess a valid New Jersey driver’s license and access to reliable transportation.

Nice To Haves

Bi-lingual in Spanish preferred
Knowledge of Ellucian’s Colleague management information system a plus

Responsibilities

Processes admission applications and all student documents including high school transcripts, unofficial college transcripts, and chargeback requests.
Serves potential and current students with the enrollment process by providing front counter, chatbot, text messaging, email, and phone support
Supports operations utilizing various online solutions such as customer relations management (CRM) and enterprise resource planning (ERP) systems.
Provides student support for online accounts including but not limited to Self Service, Buccaneer E-mail, Blackboard, etc.
Provides consumer information on a one-to-one basis regarding Financial Aid eligibility and verification requirements, program information, and budget components
Assist students in scheduling virtual academic advising appointments if requested.
Ensure that placement scores, SAT/ACT, or multiple measure scores are submitted and recorded
Responds to requests and refers students to institutional resources
Assist new students with course selection and registration
Oversees the scanning and linking of all incoming student records
Assists with the preparation, setup, and coordination of events
Provides support for events on and off campus (i.e. high school visits, college fairs, open houses)
Assists with the scheduling of rooms for events and meetings
Assists with general office duties (process mail, maintain inventory of office supplies and recruitment materials)
Performs related duties as assigned