(PT) One Stop Assistant

Atlantic Cape Community College•Mays Landing Campus, NJ

About The Position

This position serves as the primary office point of contact for students and prospective students, parents, and the community. As the One-Stop receptionist, the role supports the enrollment and recruitment team by assisting students with enrollment processes, providing information and access support, processing student records, and helping coordinate events and office operations.

Responsibilities

Process admission applications and student documents, including high school transcripts, unofficial college transcripts, and chargeback requests.
Support prospective and current students with enrollment through front-counter service, chatbot, text messaging, email, and phone.
Use online solutions such as customer relationship management (CRM) and enterprise resource planning (ERP) systems to support operations.
Help students access online accounts, including Atlantic Cape Connect, Self Service, Buccaneer E-mail, and Blackboard.
Provide one-to-one consumer information about Financial Aid eligibility and verification requirements, program information, and budget components.
Assist students with scheduling virtual academic advising appointments when requested.
Ensure placement, SAT/ACT, or multiple-measure scores are submitted and recorded.
Respond to requests and refer students to institutional resources.
Assist new students with course selection and registration.
Oversee scanning and linking of incoming student records.
Assist with the preparation, setup, and coordination of events.
Support events on and off campus, including high school visits, college fairs, and open houses.
Assist with scheduling rooms for events and meetings.
Perform general office duties, including processing mail and maintaining inventory of office supplies and recruitment materials.
Perform related duties as assigned.