Oncology Territory Account Specialist, Solid Tumor – Boston South

Novartis•Boston, MA

5d•$81,200 - $245,700•Remote

About The Position

The Oncology Territory Account Specialist (Solid Tumor) is a field-based and remote role supporting key accounts in an assigned geography. The specialist serves as the primary point of contact for accounts and Health Care Providers (HCPs), building relationships, identifying shared priorities, and connecting customers with Novartis resources to help improve patient outcomes. The role combines demand generation with strategic account engagement through clinical and account-based selling, access navigation, collaborative problem-solving, team orchestration, and omni-channel engagement. The position is filled at a level commensurate with experience, with Associate, Territory, and Senior levels described in the posting. The specialist develops tailored solutions for customer and account needs, builds strategic territory plans, uses market and territory insights to guide customer engagements, collaborates with territory teammates and cross-functional colleagues, and provides access support. The role includes customer engagement both virtually and in person, and requires substantial travel throughout a broad territory. The employee must reside within the territory or within reasonable daily commuting distance of 50 miles from its border. Relocation support and visa sponsorship are not available. Driving is an essential function of the role, requiring a fully valid and unrestricted driver’s license. Customer-facing employees must follow customer credentialing guidelines, which may require COVID-19 vaccination. Employees hired for field roles with a dedicated training period must successfully complete initial training, including home study, for no more than eight hours per day and 40 hours per week.

Requirements

Bachelor’s degree from a four-year college or university.
Experience within the last five years in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed sales teams, or in another complex sales environment such as medical devices, diagnostics, life sciences services, insurance, consumer health, or B2B sectors.
Consistent high-performance track record and experience navigating and selling to large accounts and key customers.
Analytical, self-starting approach to finding, prioritizing, and applying information to solve key customer problems.
Demonstrated ethical leadership and ability to promote ethical conduct and compliance with company policies and laws.
Must reside within the territory or within a reasonable daily commuting distance of 50 miles from the territory border.
Ability to travel 60–80% across a broad geography and drive and/or fly within the territory.
Valid, fully unrestricted driver’s license; driving is an essential function of the role.
Territory Account Specialist level: at least two years of relevant experience within the last five years in the listed sectors or a similarly complex sales role, with ability to collaborate cross-functionally in a matrix environment and communicate clinical product information.
Senior Territory Account Specialist level: at least five years of relevant experience within the last five years in the listed sectors or a similarly complex sales role, with ability to collaborate cross-functionally in a matrix environment and communicate clinical product information.
Associate Territory Account Specialist level: recently separated from the U.S. military with at least four years of military service in a leadership capacity, or limited prior sales experience; strong collaboration, cross-functional communication, and product-information communication abilities.

Nice To Haves

Experience across therapeutic groups, disease states, account management strategy, and new product launches.
Broad understanding of patient services, market access, buy-and-bill, specialty pharmacy, reimbursement, and/or medical calling on HCPs for a sophisticated product or reimbursement pathway.
For Associate level: experience in the two-year Novartis Sales Internship Program and demonstrated leadership in student sports, fraternities, clubs, activities, or other extracurricular activities.

Responsibilities

Navigate and resolve account challenges with effective, tailored solutions.
Develop a strategic territory plan aligned with shared priorities, using insights and tactics to drive product demand and support patient outcomes.
Partner with territory teammates, field teams, and home-office colleagues to address customer needs and provide access support.
Apply knowledge of the market, competitive landscape, and cross-functional dynamics to anticipate opportunities and respond to challenges.
Use territory data and market trends to identify local insights, support pull-through efforts, and lead customer engagements virtually or in person.
Facilitate planning sessions with key stakeholders to resolve complex challenges and collaborate across functions to meet customer needs with urgency.
Deliver real-time access support and work with Patient Specialty Services (PSS) to provide a seamless customer experience.
Use digital tools and omni-channel strategies to personalize outreach and engage customers in virtual and face-to-face settings.