Oncology Scheduling Specialist

Banner Health

4d • Onsite

About The Position

The Oncology Scheduling Specialist schedules initial and follow-up appointments and coordinates scheduling across the campus for physicians, medical facilities, and specialized medical practices. The role coordinates appointments, surgical procedures, diagnostic tests, pain management, and other physician-directed tests and treatments, with the goal of providing an accurate, timely, coordinated, and compassionate patient experience.

The specialist receives and initiates calls with patients, providers, provider offices, and facilities; uses electronic medical record and scheduling systems to schedule or reschedule appointments, tests, and procedures; and identifies alternatives when a patient's preferred time is unavailable while following established protocols and maintaining patient safety. The role also provides appointment information, pre- and post-test instructions, and directions; answers questions within established guidelines; and refers clinical questions to clinical staff. Communication takes place by phone, chat, email, electronic medical record messaging, and other digital channels.

This position is based at Banner MD Anderson Cancer Center on the Banner Gateway campus in Gilbert, Arizona. The posted schedule is Monday through Friday, 8:30 a.m. to 5 p.m.

Requirements

• High school diploma, GED, or equivalent working knowledge.
• Two years of scheduling experience in a physician's office or hospital.
• Excellent communication, organizational, and problem-solving skills.
• Proficiency with commonly used office software.
• Ability to use software typically used for medical practice management and scheduling.
• Medical terminology may be required for some assignments.

Nice To Haves

• Knowledge of ICD-9, CPT, and HCPCS coding is strongly preferred.
• Working knowledge of various types of insurance plans and/or workers' compensation is preferred.
• Spanish bilingual ability may be preferred for some assignments.
• Additional related education and/or experience is preferred.

Responsibilities

• Coordinate scheduling for physicians, facilities, and specialized medical practices across the campus.
• Schedule medical appointments by coordinating patients, providers, facility resources, ancillary staff, records, referrals, authorizations, and payers.
• Receive and initiate calls with patients, providers, provider offices, and facilities while following scheduling procedures and protocols.
• Use electronic medical record and scheduling systems to schedule and reschedule appointments, tests, and procedures according to clinical protocols and scheduling standards.
• Identify alternative scheduling options when a patient's preferred appointment time is unavailable, while adhering to protocols and ensuring patient safety.
• Provide patients with appointment information, pre- and post-test instructions, location details, and directions.
• Answer questions within established guidelines and refer questions to clinical staff when appropriate.
• Communicate with patients, facilities, providers, and clinical colleagues through phone, chat, email, electronic medical record messaging, and other digital channels.
• Anticipate patient and provider needs and respond to support an easy, empathetic, solution-oriented experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED