Patient Scheduling Representative - Oncology
About The Position
MaineGeneral Health is seeking an experienced Patient Scheduling Representative to join its Oncology team. The role supports patient care by scheduling and registering patients and gathering and verifying demographic, insurance, and pre-authorization information. The representative uses computerized scheduling programs, coordinates with medical and clinical staff, and communicates with patients and families to help ensure appointments and procedures are properly arranged. This position is scheduled for 40 hours per week and is non-exempt. The hourly base pay range is $20.00–$35.28; individual pay depends on experience, qualifications, skills, and market considerations. Eligible team members may also receive applicable shift, weekend, holiday, on-call, and other differentials. MaineGeneral Health describes its total rewards offering as supporting employees’ physical, emotional, and financial wellness and career mobility. Benefits and resources include health, dental, and vision coverage; wellness programs; leave for new parents; an earned time plan; an Employee Assistance Program; Payactiv access to earned wages; tuition reimbursement; retirement contributions; life and disability insurance; and learning, development, and career-growth programs.
Requirements
- At least 1 year of experience in a medical office, healthcare access center, or similar setting, specifically scheduling and registering patients.
- Ability to manage a high volume of incoming and outgoing calls in a busy call-center or office environment.
- Strong interpersonal and customer service skills, including listening, clear communication, problem-solving, and a compassionate, professional demeanor.
- Familiarity with medical terminology and proficiency using Electronic Medical Records (EMR) systems.
- Experience with electronic scheduling systems and a comprehensive understanding of healthcare insurance processes, particularly in an oncology setting.
- Dedication to exceptional patient care and attention to detail in scheduling and information management.
Responsibilities
- Schedule appointments accurately using computerized scheduling programs tailored to the Oncology department.
- Coordinate with medical and clinical staff to confirm facility and provider availability and ensure pre-authorizations are secured during scheduling.
- Communicate with patients and their families to provide pre-procedure instructions and confirm appointments.
- Accurately collect patient demographics, insurance information, and pre-authorizations for scheduled encounters to support registration.
Benefits
- Health insurance
- Dental benefits
- Vision benefits
- Wellness programs and resources
- Leave for new parents
- Earned time plan for holidays, family time, vacation, and personal needs
- Employee Assistance Program for employees and household members
- Payactiv access to earned wages before payday
- Tuition reimbursement
- Up to 2% of eligible pay in 403(b) company-matching contributions for eligible employees
- Additional 2% in the 401(a) retirement income plan
- Insurance plans covering loss of income due to death, terminal illness, or serious injury from accident
- Short-term disability insurance
- Long-term disability insurance
- Leadership-supported programs and learning and development resources
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
