Onboarding Specialist

MIKE Z RENTALS LLC•Bonita Springs, FL

2d•$40,000 - $45,000

About The Position

The Onboarding Specialist takes each newly signed property from owner agreement to live listing, with the goal of bringing every home live within 7 days of signing. The role coordinates Owners, Operations, Guest Experience and the Portfolio team to ensure each home is clean, stocked, set up in the system and ready for its first guest. As the owners’ first point of contact at Mike Z Rentals, the specialist is expected to bring warmth, follow-through and strong organization. Mike Z Rentals specializes in high-quality vacation, seasonal and annual rental properties. The company focuses on exceptional guest experiences, maximizing owner satisfaction, operational excellence, local market expertise and service.

Requirements

2+ years of experience in property management, vacation rentals, hospitality, real estate or project coordination.
Strong organizational skills and the ability to manage 5–10 property launches at once.
Excellent written and phone communication skills with owners and vendors.
Comfort learning new software quickly and keeping records accurate.
Detail-oriented with strong time-management skills.
Ability to walk properties room by room, climb stairs and stand for extended periods.
Ability to occasionally lift up to 30 lbs. (supplies, linens or small equipment).
Daily local driving between the office and properties is required.

Nice To Haves

Experience with Guesty, Breezeway or another vacation rental PMS.
Hands-on experience with Airbnb, Vrbo and Booking.com listings.
An eye for detail in home presentation, staging or photography.
Canva or basic design skills.
Bilingual Spanish/English is a plus.

Responsibilities

Move newly signed owners into onboarding in ClickUp and keep each property's onboarding tracker current.
Send owner welcome emails and intake forms, and collect access information, HOA rules and contacts, utilities and WiFi details.
Film or process property preview walkthrough videos.
Flag repairs, safety items and missing supplies to the owner and Maintenance team.
Create Breezeway tasks for new-listing maintenance setup, deep cleans, inspections, smart lock installations and repairs.
Order starter supplies through Sojo and enroll short-term rental homes in the linen program.
Confirm preventative pest control for every property, recording “HOA” for condos where the HOA covers it.
Book professional photography and prepare homes for the shoot.
Build listings in Guesty with the Portfolio Manager, including descriptions, house rules, amenities, custom fields, pricing and minimum stays.
Connect listings to Airbnb, Vrbo and Booking.com, and set up Besty AI, StayFi and the in-home guidebook.
Run a final readiness check on every home before it goes live.
Check in with owners after their first booking and first stay, and review early guest reviews with Guest Experience.
Give owners proactive updates on what is done and what is next, and follow up on missing owner items before they delay launch.
Keep access codes and owner financial details out of emails and shared reports.
Perform additional duties assigned by the Portfolio Manager.