Onboarding Specialist

Syndigo•Chicago, IL

2d•Hybrid

About The Position

Syndigo powers the continual flow of data and content throughout the entire commerce ecosystem, accelerating the delivery of accurate and compelling information that increases sales on every shelf. They are a recognized leader in software and services for the management of master data, product information, digital assets, and content syndication and analytics across various industries including grocery, foodservice, hardlines, home improvement, oil & gas, pet, health and beauty, automotive, apparel, and healthcare products. Syndigo serves a large two-sided network, connecting more than 50,000 global users across 12,000+ global brands with more than 1,750 global retailers. The company delivers rich, accurate product content that helps consumers shop online with confidence and helps brands and retailers operate efficient product supply chains. The Onboarding Specialist is responsible for supporting a high volume of low-complexity onboarding cases for new clients using Syndigo’s syndication platform. This role serves as a primary point of contact for syndication essentials onboarding engagements, ensuring clients are successfully set up and guided to the appropriate training resources. The Onboarding Specialist focuses on executing defined onboarding processes efficiently and consistently, with an emphasis on responsiveness, accuracy, and customer experience. With support and guidance from senior team members, this role helps accelerate clients’ Time to First Value (TTFV) while ensuring clients feel confident in their abilities to successfully work with the Syndigo platform and syndicate to their designated recipients. Typical onboarding timelines range from 4 to 6 weeks.

Requirements

0–2 years of experience in customer service, onboarding, or technology-related roles
Strong proficiency with Microsoft Office (Outlook, Teams, Word, Bookings)
Ability to work independently in a hybrid environment
Curiosity and aptitude for learning technology or SaaS platforms
Clear written and verbal communication skills
Strong organization and time management in a high-volume environment
Ability to follow defined processes and workflows
Comfortable asking questions and seeking guidance

Nice To Haves

Salesforce experience preferred
Churn Zero experience preferred

Responsibilities

Serve as the primary onboarding contact syndication clients
Set up client accounts in Syndigo’s syndication platform following documented processes
Guide clients through onboarding via email and virtual meetings
Direct clients to standard training materials and self-service resources
Track onboarding progress and maintain accurate documentation in Salesforce and Churn Zero
Identify basic issues or risks and escalate more complex topics appropriately
Collaborate with internal teams (Support, Product, Commercial) as needed
Meet defined SLAs and productivity targets for case volume and timelines