Onboarding Specialist

Pluralsight

1d•Hybrid

About The Position

As an Onboarding Specialist within Pluralsight’s Professional Services organization, you will be responsible for delivering our fastest paced Onboarding services to Pluralsight customers. You will guide customers through platform setup, enablement, and launch, providing the foundational support needed to help them get started. This role requires strong communication skills, a high degree of organization, and be able to lead onwards of 15 onboarding projects concurrently, while still responding quickly to customer needs, and driving projects forward with urgency. You’ll join a team of Onboarding professionals committed to delighting customers and helping organizations transform through Pluralsight. We support each other, celebrate wins, and take pride in helping people grow and learn. If you’re passionate about making an impact, you’ll fit right in. Who you’re committed to being: You are an effective communicator who simplifies technical concepts and guides customers through a defined onboarding process. You are a curious self-starter who proactively identifies roadblocks and provides clear solutions. You are an active listener and customer advocate to ensure customer’s goals and desired outcomes are being met. You are a collaborative and empathetic team member.

Requirements

1+ years of customer onboarding, implementation, or customer engagement experience within a SaaS environment.
Bachelor’s degree in a related field (or equivalent work experience).
Experience in customer training, enablement, or instructional delivery.
Experience using SaaS platforms and the ability to navigate enterprise applications.
Ability to run multiple onboarding engagements at once, prioritizing tasks effectively.
Strong project coordination and facilitation skills, ensuring customers stay aligned with onboarding timelines.
Excellent written and verbal communication skills, with the ability to simplify platform functionality and best practices for non-technical audiences.
Familiarity with learning technology, customer success, or professional services.
Ability to work cross-functionally with internal teams to ensure customer success.

Responsibilities

Lead customers through a structured, fast-paced onboarding program focused on time to value while ensuring key milestones are met.
Facilitate kickoff calls, enablement sessions, and launch discussions to support platform adoption.
Guide customers on core platform setup, including license distribution, permissions, and engagement strategies.
Deliver enablement sessions for Admins, Managers, & Learners providing training on platform functionality.
Assist customers in crafting and implementing a launch plan to drive initial engagement.
Track onboarding progress, ensure customer participation, and adjust guidance based on customer needs.
Work closely with Sales, Customer Success, and Support teams to align efforts during onboarding and ensure a smooth customer transition post-onboarding.