Onboarding Project Manager

Element Fleet Management • Baltimore, MD

1d • Hybrid

About The Position

The Onboarding Project Manager leads new client and program implementations from planning through launch. The role translates agreed requirements into practical plans and timely results, managing milestones, risks, issues, and changing priorities while supporting a smooth transition without service interruption. The Project Manager works independently, with support from a Project Coordinator as needed, and coordinates Element and client teams to keep stakeholders informed and build client confidence.

The position partners with clients and internal stakeholders to define implementation strategies, plans, timelines, milestones, and risk assessments. It coordinates cross-functional execution, tracks deliverables, troubleshoots issues, and supports adherence to agreed processes, business practices, and applicable compliance requirements. The role also works with Sales, Operations, Finance, and Customer Service on statements of work, contractual terms, exception processes, and scope changes; supports sales activities; represents client feedback internally; and contributes to cross-functional improvement projects.

The position is based in Owings Mills, Maryland, in a hybrid working arrangement, with 10–15% travel. The posted annual base salary range is $75,500–$103,840. Eligible employees may participate in annual incentive programs. The company describes a comprehensive benefits package that may include health insurance, tuition reimbursement, and retirement savings plans, along with paid-time-off programs.

Requirements

• A bachelor’s degree or equivalent business experience.
• At least two years of project management experience.
• Experience with change management, coordinating work teams, or driving cross-functional activities.
• Ability to manage requirements, communication, risks, issues, scope, and resources while balancing strategic planning with tactical execution.
• Strong organizational skills, sound judgment, problem-solving ability, and a solution-oriented approach to process improvement.
• Effective communication and presentation skills, relationship-building ability, ability to influence stakeholders, and strong client service skills.
• Proficiency with Microsoft Word, Excel, PowerPoint, Outlook, and project management tools such as Visio and Microsoft Project.
• General business and financial knowledge and the ability to adapt effectively to change.
• Legal authorization to work in the country where the position is based; the company does not provide sponsorship or support for work authorization.

Nice To Haves

• Experience in the leasing industry, particularly in financial services, operations, or customer service.
• Project Management Professional (PMP) certification.

Responsibilities

• Partner with clients and internal stakeholders to develop implementation strategies, project plans, timelines, milestones, and risk assessments.
• Lead implementation plan execution, coordinate cross-functional activities, and adjust the approach when results or circumstances require change.
• Track deliverables, validate task completion, troubleshoot issues, and help ensure adherence to agreed processes, business practices, and applicable compliance requirements.
• Work with Sales, Operations, Finance, and Customer Service to implement agreed statements of work and contractual terms, including exception processes and scope change requests.
• Provide proactive progress updates and clear communication to internal and external stakeholders.
• Support prospecting and sales activities through client visits, proposals, presentations, and education about Element products, services, and processes.
• Represent client feedback to product management and other internal teams.
• Contribute expertise to cross-functional improvement projects.

Benefits

• Comprehensive health and welfare benefits, including health insurance.
• Tuition reimbursement.
• Retirement savings plans.
• Annual incentive programs, which may include bonuses, commissions, or other incentive compensation, as applicable.
• Paid time-off programs, including vacation, sick leave, and holidays.
• Additional benefits and amenities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level