Client Onboarding Project Manager II

Quantum Health•Dublin, OH

20h

About The Position

The Client Onboarding Project Manager leads implementation and onboarding for an assigned portfolio of new clients after contracts are executed. The role builds working relationships with clients, third-party vendors, and external subject matter experts, and coordinates cross-functional workstreams to support a smooth, timely launch. It collaborates with Sales, Business Intelligence, Information Technology, Client Engagement/Account Management, and operations teams to provide appropriate client and consultant support through go-live.

Requirements

Bachelor's degree required.
Prior project management and account management experience required.
Experience managing multiple competing large-format projects in a flexible, changing environment, with the ability to prioritize deliverables and delegate appropriately.
Highly collaborative approach and comfort working in cross-functional teams and facilitating issue resolution.
Excellent verbal communication and presentation skills, with executive presence and comfort presenting strategic, data-driven content to decision makers and subject matter experts in person and virtually.
Strong administrative and technical skills, including efficient use of a PC, Microsoft Office (Outlook, Word, Excel, and PowerPoint), Teams, Zoom, and telephones.
Trustworthy and accountable behavior, including the ability to view and maintain confidential information daily.
Must be legally authorized to work in the United States on a permanent and ongoing basis without requiring sponsorship.

Nice To Haves

Healthcare or insurance industry implementation project experience.

Responsibilities

Develop individualized project plans to meet go-live deadlines and lead the overall onboarding workstream with clients, consultants, vendor partners, and internal subject matter experts.
Oversee, communicate, and complete deliverable tasks, project milestones, and deadlines associated with onboarding projects.
Collaborate with technical and data resources to ensure client programs are appropriately built, supported, and measured in a scalable way.
Build relationships with client resources and subject matter experts to facilitate timely, high-quality project execution and hold resources accountable to project plans.
Evaluate, address, and escalate onboarding issues to ensure timely resolution.
Manage multiple priority projects from the Enterprise Project Management Office as assigned by leadership.
Perform other duties as assigned.

Benefits

Competitive compensation, incentive plans, and employee referral bonuses.
Medical, dental, and vision coverage, including subsidized coverage and healthcare navigation services.
Life insurance, legal and identity protection, adoption assistance, EAP, and Teladoc services.
401(k) plan with employer match; the posting specifies up to a 4% match with full vesting on day one.
Paid time off, including unlimited PTO, paid holidays, volunteer days, and paid sabbaticals.
Parental leave, including paid maternity and paternity leave.
Tuition reimbursement, certification and continuing education reimbursement, discounted higher education partnerships, paid training, and leadership development.
Remote-friendly work environment.
Access to the company's text-first healthcare platform.
Social events and a collaborative, diverse culture.
Onsite workplace amenities including dining, snacks and drinks, a fitness center with group classes, walking paths, a game room, notary services, and dry cleaning.