On the Road Supervisor

RAS Logistics LLC•Middleburg Heights, OH

2h•$70,000 - $75,000•Onsite

About The Position

The On-the-Road Supervisor oversees final mile delivery operations in the field, ensuring safety, service quality, customer satisfaction, and compliance with company standards. This field-based position involves frequent travel between delivery locations, contractor check-ins, routes, and terminals, as well as on-site operational problem-solving. The supervisor supports operational excellence through team oversight, coaching, customer issue resolution, quality checks, and administrative reporting.

Requirements

Motivated and experienced in a supervisory role.
Strong communication, leadership, and problem-solving skills.
Ability to travel frequently throughout the assigned region, including daily visits to delivery routes and terminals.

Responsibilities

Monitor and evaluate delivery teams in the field to ensure compliance with safety, quality, and customer service standards.
Conduct route audits, ride-alongs, and performance evaluations with independent contractors and delivery drivers.
Perform quality checks on deliveries and installations.
Resolve operational issues and customer escalations on-site.
Coach, provide feedback to, and support delivery teams to improve efficiency and professionalism.
Assist with onboarding and training new contractors and drivers.
Maintain a visible presence through daily visits to routes and terminals.
Act as a liaison between delivery teams, customers, and the RAS dispatch/operations center.
Ensure deliveries and installations meet company quality standards and customer expectations.
Ensure proper documentation, inventory handling, and use of company technology, including handheld devices and delivery software.
Submit reports on team performance, delivery issues, and opportunities for process improvement.
Assist with additional operational duties as assigned.