On the Road Supervisor

RAS Logistics LLC•Cleveland, OH

2h•$70,000 - $75,000•Onsite

About The Position

The On-the-Road Supervisor oversees final mile delivery operations in the field, ensuring safety, service quality, and customer satisfaction. This field-based role supervises delivery teams, maintains compliance with company standards, and supports operational excellence. It involves frequent travel between delivery locations, contractor check-ins, and on-site problem-solving, with daily visits to routes and terminals. The role may require early mornings, evenings, and occasional weekends.

Requirements

At least 2 years of experience in logistics, delivery operations, or field supervision.
High school diploma or GED.
Valid driver's license with a clean driving record.
Strong knowledge of DOT regulations and logistics best practices.
Excellent communication, leadership, and problem-solving skills.
Ability to work independently in a fast-paced, field-based environment.
Proficiency in mobile technology and route optimization tools.
Ability to conduct field evaluations, support delivery teams, and resolve operational challenges.
Availability for frequent regional travel and flexible working hours.

Nice To Haves

Associate or bachelor's degree.

Responsibilities

Monitor and evaluate field delivery teams for compliance with safety, quality, and customer service standards.
Conduct route audits, ride-alongs, and performance evaluations with independent contractors and delivery drivers.
Perform quality checks on deliveries and installations.
Resolve operational issues and customer escalations on-site.
Coach, provide feedback to, and support delivery teams to improve efficiency and professionalism.
Assist with onboarding and training new contractors and drivers.
Maintain a visible presence through daily visits to routes and terminals.
Act as a liaison between delivery teams, customers, and the RAS dispatch/operations center.
Ensure deliveries and installations meet company quality standards and customer expectations.
Ensure proper documentation, inventory handling, and use of company technology, including handheld devices and delivery software.
Submit reports on team performance, delivery issues, and opportunities for process improvement.
Assist with additional operational duties as assigned.