On-Site Support Spec

Genuine Parts Company•Fort Worth, TX

1d•Onsite

About The Position

Under limited supervision, the On-Site Support Specialist performs support functions for a customer site, working more than 50% of the time at the customer location. The position combines several nonexempt functions and provides excellent customer service to strengthen customer relationships and support ongoing sales. The role may also act as a lead or mentor to other employees.

Requirements

Typically requires a high school diploma or GED and three to five years of related experience, or an equivalent combination.
Reliability, organization, and attention to detail.
Industry experience.
Customer service and communication skills.
Ability to multitask and manage time effectively.
Moderate computer skills, including information processing, internal and external email communication, use of business systems, and Internet product searches.
May need certification to operate a forklift.
Valid driver’s license and a good driving record.
Must be able to move up to 100 pounds and lift up to 50 pounds.

Nice To Haves

Product knowledge gained from previous warehouse experience.

Responsibilities

Perform one or more support functions primarily at a customer location, including ART, VMI, driving, delivery, crib attendant duties, storeroom work, and/or customer service.
Provide excellent customer service to enhance customer relationships and support ongoing sales.
May act as a lead or mentor to other employees.
Perform other duties as assigned.