On-Site Support Spec

Genuine Parts Company•Fort Worth, TX

2d•Onsite

About The Position

Under limited supervision, the On-Site Support Specialist performs support functions for a customer site. The role combines several nonexempt functions and is performed more than 50% of the time at the customer location. The position may involve one or more support functions, including ART, VMI, driving, delivery, crib attendant, storeroom work, and/or customer service. The specialist provides customer service intended to strengthen the relationship and support ongoing sales, and may act as a lead or mentor to other employees. Other duties may be assigned.

Requirements

Typically requires a high school diploma or GED and three to five years of related experience, or an equivalent combination.
Industry experience is required.
Reliability, organization, and attention to detail.
Customer service and communication skills.
Ability to multitask and manage time.
Moderate computer skills, including information processing, internal and external email communication, use of business systems, and Internet product searches.
Valid driver's license and good driving record.

Nice To Haves

Product knowledge from previous warehouse experience is preferred.
May need certification to operate a forklift.

Responsibilities

Provide excellent customer service to enhance customer relationships and support ongoing sales.
Perform one or more support functions primarily at a customer location, including ART, VMI, driving, delivery, crib attendant, storeroom work, and/or customer service.
May act as a lead or mentor to other employees.
Perform other duties as assigned.