On Site Desktop Support
About The Position
Toyota Material Handling North America is seeking a Level 1/2 IT Support Technician for its Enterprise IT team at a corporate and manufacturing facility in Greene, New York. This long-term, full-time-hours contract role provides deskside and remote technical support to approximately 400 users across office and manufacturing environments. The technician is a primary point of contact for end-user support, handling common hardware, software, operating system, account, and connectivity issues. The role also supports deployments, equipment replacements, workstation setup, and IT projects such as upgrades and technology implementations. The position is fully onsite; travel to the Greene site is required for initial onboarding.
Requirements
- 1–3 years of IT support, help desk, desktop support, or technical support experience.
- Strong customer service and communication skills.
- Experience supporting Windows operating systems and Microsoft Office or Microsoft 365 applications.
- Basic troubleshooting knowledge of desktop hardware, software, printers, and networking concepts.
- Ability to diagnose issues, follow documented processes, and escalate appropriately when needed.
- Comfort working in both office and manufacturing environments.
Nice To Haves
- Experience with ServiceNow or other ITSM/ticketing platforms.
- Familiarity with TeamViewer or similar remote support tools.
- Experience with desktop imaging and device deployments.
- Hardware break/fix and workstation replacement experience.
- Previous experience supporting manufacturing or industrial environments.
- Exposure to IT infrastructure or project-based work.
Responsibilities
- Provide Level 1 and Level 2 end-user technical support through a ticketing system, by phone, and in person.
- Troubleshoot hardware, software, operating system, and network connectivity issues.
- Support Microsoft Windows environments, Microsoft 365 applications, Outlook, email access, password resets, and user account issues.
- Perform computer deployments, hardware replacements, equipment swaps, imaging, and workstation setup.
- Support printers, scanners, mobile devices, and other end-user technology.
- Respond to and resolve tickets from a shared support queue in a timely manner.
- Escalate complex technical issues to advanced support teams when necessary.
- Provide technical support to office personnel and manufacturing floor employees.
- Assist with system upgrades, deployments, and technology implementations.
Benefits
- Paid time off, vacation, or sick leave
- Medical insurance
- Dental insurance
- Vision insurance
- Critical illness, accident, and hospital coverage
- 401(k) retirement plan with pre-tax and Roth post-tax contributions
- Voluntary life and AD&D insurance for employees and dependents
- Short- and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
