On-Site Specialist

Elwood Staffing•Seneca, SC

15h•Onsite

About The Position

The On-Site Specialist supports the success and improvement of a client’s on-site staffing program. The role exercises independent judgment and discretion to guide associates’ activities and help ensure job performance goals are met or exceeded. This includes coaching, counseling, disciplining, and, when appropriate, terminating associates. The Specialist builds strong relationships with temporary associates and reinforces the employer-associate relationship and associates’ commitment to the client. The Specialist works closely with the client’s management and supervisory teams, temporary associates, and Elwood Staffing personnel to anticipate staffing needs, meet performance expectations, resolve concerns, and promote superior customer service. The role also involves conducting new-hire orientations, monitoring turnover, walking the work floor to observe operations and address safety concerns, and assisting injured workers in accordance with company policies and procedures.

Requirements

Strong verbal and written communication skills.
Excellent computer skills, including proficiency in Microsoft Office.
Ability to work cross-functionally, communicate proactively, and resolve issues with a high sense of urgency.
Valid driver’s license.
Access to dependable transportation for punctual arrival, travel between job sites or clients as needed, and attendance during all scheduled work hours, including evenings and weekends.
Ability to meet scheduled work hours, including evenings and weekends.

Nice To Haves

Experience in a customer service role is preferred.
Experience in a role similar to restaurant server, administrative assistant, call center representative, bank teller, or customer service representative.

Responsibilities

Develop strong working relationships with the client’s management team and build effective relationships with stakeholders to anticipate staffing needs.
Recruit temporary resources to meet client needs and help identify and assign associates who meet the client’s job-skill and ability standards.
Communicate verbally and in writing with client personnel, temporary associates, and company personnel.
Meet regularly with client supervisors to confirm satisfaction with associate performance and address concerns.
Learn the client’s facilities, positions, and policies.
Collaborate with branch, regional, and corporate personnel to meet client performance expectations.
Maintain regular contact with temporary associates to confirm their availability for future assignments.
Conduct new-hire orientations covering applicable company policies and safety issues before associates begin work.
Follow best practices for engaging newly hired associates.
Respond promptly to client and associate concerns; recommend or implement solutions, prevent recurrence, and document actions according to standard operating procedures.
Walk the work floor throughout the day to engage with supervisors and associates, observe interactions, address safety issues, and assess production demands.
Complete injury reports and assist injured workers in obtaining medical treatment in accordance with company policies and procedures.
Monitor turnover and develop strategies to reduce it.
Guide associate activities and address performance, including coaching, counseling, disciplining, and terminating associates when appropriate.
Support and promote the company mission, beliefs, and philosophies, and provide superior customer service.