On-Site Specialist

Elwood Staffing•Seneca, SC

1d•Onsite

About The Position

The On-Site Specialist supports the success and improvement of a client's On-Site program. The role uses independent judgment and discretion to guide associates and ensure job performance goals are met or exceeded, including coaching, counseling, disciplining, and terminating associates when appropriate. The specialist builds strong relationships with temporary associates, reinforces the employer-associate relationship and their commitment to the client, and consistently supports the company's mission and customer-service standards.

Requirements

Excellent computer skills, including proficiency in Microsoft Office.
Strong verbal and written communication skills.
A valid driver's license.
Access to dependable transportation for punctual arrival, travel between job sites or clients if needed, and meeting scheduled work hours, including evenings and weekends.
Ability to work cross-functionally, communicate proactively, and resolve issues with a strong sense of urgency.

Nice To Haves

Experience in a customer service role is preferred.

Responsibilities

Develop a strong working relationship with the client's management team.
Build effective relationships with stakeholders, anticipate future needs, and recruit temporary resources to meet those needs.
Communicate effectively, verbally and in writing, with client personnel, temporary associates, and company personnel.
Meet regularly with client supervisors to confirm satisfaction with associate performance and address concerns.
Maintain detailed knowledge of the client's facilities, positions, and policies.
Collaborate with branch, regional, and corporate personnel to meet client performance expectations.
Help identify and assign temporary associates who meet client standards for job skills and ability.
Maintain regular contact with temporary associates to clarify availability for future assignments.
Conduct new-hire orientations covering applicable company policies and safety issues before associates start.
Follow best practices for engaging newly hired associates.
Respond promptly to client and associate concerns, recommend or implement resolutions, prevent recurrence, and document according to standard operating procedures.
Walk the floor throughout the day to engage with supervisors and associates, observe interactions, address safety issues, and assess production demands.
Complete injury reports and assist injured workers in obtaining medical treatment according to company policies and procedures.
Monitor turnover and develop strategies to reduce it.
Coach, counsel, discipline, and terminate associates when appropriate.