On-Site Specialist

Elwood Staffing•Indianapolis, IN

1d•Onsite

About The Position

The On-Site Specialist supports the success and improvement of the client's On-Site program. The role uses independent judgment and discretion to guide associate activities and ensure job performance goals are met or exceeded, including coaching, counseling, disciplining, and terminating associates when appropriate. The specialist builds strong relationships with temporary associates, reinforcing the employer-associate relationship and their commitment to the client. Employees are expected to support the company's mission and philosophies and provide superior customer service. The specialist works closely with client management, branch and company personnel, temporary associates, and other stakeholders to anticipate staffing needs, address concerns, and meet client performance expectations. The role includes learning the client's facilities, positions, and policies; recruiting and assigning temporary associates; conducting new-hire orientations; monitoring turnover; and responding to workplace safety and injury matters. The position requires travel between a branch and client location, with dependable transportation and availability for scheduled work hours, including evenings and weekends.

Requirements

Excellent computer skills, including proficiency in Microsoft Office suite.
Strong verbal and written communication skills.
Valid driver's license.
Dependable transportation to arrive punctually, travel between job sites or clients if needed, and meet scheduled work hours, including evenings and weekends.

Nice To Haves

Experience in a customer service role is preferred.
Ability to work cross-functionally, communicate proactively, and resolve issues with a high sense of urgency.
Organizational skills.

Responsibilities

Develop a strong working relationship with the client's management team.
Build effective relationships with stakeholders, anticipate future needs, and recruit temporary resources to meet those needs.
Communicate effectively with client personnel, temporary associates, and company personnel, verbally and in writing.
Meet regularly with client supervisory personnel to confirm satisfaction with associate performance and address concerns.
Learn the client's facilities, positions, and policies.
Collaborate with branch, regional, and corporate personnel to meet client performance expectations.
Help identify and assign temporary associates who meet client standards for job skills and ability.
Maintain regular contact with temporary associates to confirm their availability for future assignments.
Conduct new-hire orientations covering applicable company policies and safety issues.
Follow best practices for engaging newly hired associates.
Respond promptly to client and associate concerns, recommend or implement resolutions, help prevent recurrence, and document actions according to standard procedures.
Walk the floor throughout the day to engage with supervisors and associates, observe interactions, address safety issues, and assess production demands.
Complete injury reports and assist injured workers in obtaining medical treatment in accordance with company policies and procedures.
Monitor turnover and develop strategies to reduce it.
Coach, counsel, discipline, and terminate associates when appropriate.