On Site Service Engineer - Data Center/ Server Hardware

Unisys•Wood Dale, IL

5d•Onsite

About The Position

Unisys Corporation is seeking an experienced On-Site Service Engineer to provide hands-on support for enterprise data center servers and hardware environments, including next-generation AI infrastructure. This is a hands-on server hardware and break/fix role focused on diagnosing, repairing, replacing, and maintaining enterprise server hardware in a data center, field service, or customer-facing environment. Prior AI experience is not required; strong experience with enterprise servers and data center hardware is the priority. The role provides on-site technical support for Dell PowerEdge and other enterprise server hardware, including reactive break/fix and preventive maintenance. The engineer works directly with customers and internal technical teams, documents service activity, escalates complex issues when appropriate, and participates in on-call rotations and extended coverage as required. The role may require access to export-controlled commodities and technology, so applicants should be eligible for any required U.S. Government authorizations.

Requirements

At least 3 years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure.
Direct, hands-on experience physically working on server hardware, including installing, removing, diagnosing, repairing, or replacing server components.
Experience troubleshooting and replacing components such as memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans/cooling systems, PCIe components, or GPUs.
Experience working with rack-mounted enterprise servers in a data center, field service, or customer environment.
Strong understanding of server hardware architecture and troubleshooting methodology.
Experience with hardware diagnostics, BIOS/firmware, and server management tools.
Familiarity with Linux or similar operating systems.
Strong troubleshooting and problem-solving skills, including the ability to independently diagnose hardware issues.
Comfort working independently in a customer-facing environment.
Ability to clearly communicate technical issues and resolutions to customers and internal teams.
Ability to lift up to 50 lbs.
Ability to support flexible/on-call schedules.
Applicants should be eligible for any U.S. Government authorizations required for access to export-controlled commodities and technology.

Nice To Haves

Experience supporting Dell PowerEdge servers.
Dell or other enterprise hardware certifications.
Experience with iDRAC, iLO, or comparable server management platforms.
Experience supporting GPU/AI server infrastructure.
Experience with data center operations, rack/stack, structured cabling, or server deployment.
Associate’s or Bachelor’s degree in IT, Computer Science, or a related field.

Responsibilities

Provide on-site technical support for Dell PowerEdge and other enterprise server hardware.
Diagnose and resolve server hardware failures and system issues to minimize customer downtime.
Install, remove, replace, and repair server components, including memory/DIMMs, CPUs/processors, power supplies, fans and cooling components, hard drives/SSDs, RAID/HBA components, NICs and other PCIe components, GPUs and accelerator hardware, motherboards/system boards, and other server components.
Perform rack-and-stack, server installation, cabling, component swaps, and hardware configuration.
Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics.
Perform firmware and BIOS updates and use server management tools such as Dell iDRAC or comparable platforms.
Execute reactive break/fix and preventive maintenance following established procedures.
Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources.
Work with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive resolution.
Document service activities, hardware replacements, troubleshooting steps, and resolution details accurately.
Escalate complex technical issues when appropriate.
Participate in on-call rotations and provide extended coverage as required.
Travel to customer sites as required.