On-site Performance Manager

Morales Group • Indianapolis, IN

6d • Onsite

About The Position

The On-site Performance Manager (OSPM) serves as the liaison between Morales Group, Inc. (MGI) and its client. The role supports the client’s needs, manages employees assigned to the client, streamlines human resources processes, and works toward shared objectives for quality and continuous improvement. The OSPM also ensures MGI complies with client requirements and serves as a Safety Ambassador for the assigned client.

The position is based at Morales Group Indianapolis West in Indianapolis, Indiana. It requires close coordination with client leadership, employees, internal departments, recruiting and payroll teams, and the safety team. The manager handles day-to-day account operations, employee support, performance tracking, staffing coordination, payroll and attendance oversight, compliance, incident follow-up, and service planning. Management experience and knowledge of other languages are helpful but not required. High school or higher education is preferred.

Morales Group describes itself as a nationally recognized, Indianapolis-based minority business enterprise staffing company focused on building better futures through a globally diverse workforce. Its stated values include humility, courage, being a light, and grit. The company provides equal employment opportunities and prohibits discrimination and harassment as described in its job posting.

Requirements

• Strong communication and active-listening skills.
• Ability to work accurately, concisely, and with attention to detail.
• High school education or higher is preferred.
• Experience in management is helpful but not required.
• Knowledge of other languages is helpful but not required.
• Demonstrate Morales Group’s core values of humility, courage, being a light, and grit.

Nice To Haves

• Management experience.
• Knowledge of other languages.
• High school or higher education.

Responsibilities

• Maintain strong client relations by responding to customer-service inquiries, concerns, and issues and ensuring consistent quality.
• Conduct onsite check-ins and be available before and after hours to escort new employees onto client premises.
• Conduct pre-employment tours as needed so employees understand job duties and requirements before starting.
• Manage MGI employees assigned to the client.
• Track performance metrics to measure and improve performance.
• Manage daily account activity related to the client’s onsite staffing needs.
• Define and develop pre-training technologies and prepare employees through orientation for transition to assignments.
• Proactively address employee concerns to manage turnover and retention.
• Conduct onsite incident and accident investigations, complete paperwork, and submit it to HR within 24 hours; develop strategies to reduce workers’ compensation costs.
• Conduct quarterly business reviews to support consistent, quality service.
• Oversee employee time and attendance, including the timekeeping system, reconciliation, invoice comparison, and payroll activities.
• Review payroll reports before payroll runs and submit them to payroll by the deadline.
• Prepare scheduled evaluations for contingent labor.
• Counsel site employees regarding attendance, productivity, and overall job performance.
• Maintain attendance records and coordinate new starts and pre-assignment paperwork, including I-9s, drug-test templates, and skill checks.
• Use social and professional networking sites to identify candidates.
• Communicate current client needs to internal parties for execution and delivery from the office to the onsite location.
• Communicate future client needs to recruitment staff and managers as needed.
• Maintain the Bullhorn database for client and employee assignments.
• Conduct internal audits to ensure compliance with client screening requirements.
• Maintain effective working relationships and communication with all organizational departments, coworkers, clients, and employees.
• Report hazardous conditions or equipment to the manager immediately.
• Fulfill responsibilities in accordance with the organization’s Code of Business Conduct, policies and procedures, applicable laws, professional standards, and code of ethics; use independent judgment and discretion in performing duties.
• Understand the Morales Group employee benefits package and provide employees with accurate information, engaging internal parties as needed.
• Stay in direct contact with client leadership and use those relationships for planning, forecasting, and service-delivery expectations.
• Report workplace injuries to the safety team promptly and communicate and follow claims through from injury to return to work.
• Serve as the Morales Group Safety Ambassador for the client, including providing ongoing training, participating in monthly safety-team meetings, and acting as a liaison between the safety team and client.
• Perform other duties as assigned.

Benefits

• Medical, vision, dental, and life insurance plans.
• Short-term and long-term disability coverage.
• Paid baby bonding time.
• Competitive paid time off.
• 401(k) plan.
• Professional development through a Udemy partnership, monthly workshops, and a continuing-education tuition-reimbursement program.
• 16 paid volunteer hours.
• Passport Program to encourage engagement with the company culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED