On-site Performance Manager (64734)

Morales Group • Indianapolis, IN

5d • Onsite

About The Position

The On-Site Performance Manager (OSPM) serves as the liaison between Morales Group, Inc. and its client. The role supports client needs, manages employees assigned to the client, streamlines human resources processes, and works toward shared quality and continuous-improvement objectives. The manager is also responsible for ensuring compliance with client requirements and maintaining strong relationships with client leadership, employees, and internal departments.

The position oversees daily onsite staffing and account activity, employee onboarding and training, performance and retention, timekeeping and payroll coordination, and client service delivery. It also includes safety responsibilities, such as investigating incidents, reporting workplace injuries, supporting claims through return to work, and acting as a safety liaison between the client and Morales Group’s safety team. The role follows company policies and applicable laws and standards, and may include other duties as assigned.

Requirements

• Strong communication and active-listening skills.
• Ability to be accurate, concise, and detail-oriented.
• Demonstrated alignment with the company’s core values of humility, courage, and being a light.
• High school education or higher is preferred, not stated as a requirement.

Nice To Haves

• Management experience is helpful but not required.
• Knowledge of other languages is helpful but not required.
• High school education or higher is preferred.

Responsibilities

• Maintain client relations by responding to service inquiries, concerns, and issues and ensuring consistent quality.
• Conduct onsite check-ins and be available before and after hours to escort new employees onto client premises.
• Conduct pre-employment tours as needed and ensure employees understand job duties and requirements before starting assignments.
• Manage Morales Group employees assigned to the client.
• Track performance metrics to measure and improve performance.
• Manage daily account activity related to the client’s onsite staffing needs.
• Develop pre-training technologies and prepare employees through orientation for their assignments.
• Address employee concerns proactively to manage turnover and retention.
• Conduct onsite incident and accident investigations, complete required paperwork, submit it to HR within 24 hours, and develop strategies to reduce workers’ compensation costs.
• Conduct quarterly business reviews to support consistent, high-quality service.
• Oversee employee time and attendance, timekeeping, reconciliation, invoice comparison, and payroll activities.
• Review payroll reports before payroll runs and submit them to payroll by the deadline.
• Prepare scheduled evaluations for contingent labor.
• Counsel onsite employees regarding attendance, productivity, and overall job performance.
• Maintain attendance records, coordinate new starts, and complete pre-assignment paperwork, including I-9s, drug-test templates, and skill checks.
• Use social and professional networking sites to identify candidates.
• Communicate current and future client needs to the appropriate internal teams, including recruitment staff and managers.
• Maintain Bullhorn records for client and employee assignments.
• Conduct internal audits to ensure compliance with client screening requirements.
• Maintain effective working relationships and communication with coworkers, clients, employees, and other departments.
• Report hazardous conditions or equipment to the manager immediately.
• Follow the organization’s Code of Business Conduct, policies, procedures, applicable laws, professional standards, and ethics requirements; use independent judgment and discretion in carrying out duties.
• Understand the Morales Group employee benefits package and communicate it accurately to employees, involving internal teams as needed.
• Maintain direct contact with client leadership and use those relationships for planning, forecasting, and service-delivery expectations.
• Report workplace injuries to the safety team promptly and communicate and follow up throughout each claim, from injury through return to work.
• Act as a Morales Group Safety Ambassador for the client, including providing ongoing training, participating in monthly safety-team meetings, and serving as a liaison between the safety team and the client.
• Perform other duties as assigned.

Benefits

• Medical, vision, dental, and life insurance plans.
• Short-term and long-term disability insurance.
• Paid baby bonding time.
• Competitive paid time off.
• 401(k) plan.
• Professional development, including Udemy, monthly workshops, and continuing-education tuition reimbursement.
• 16 paid volunteer hours.
• Passport Program for team engagement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed