On-Site Enrollment Specialist - Suffolk, VA

Medsien•Suffolk, VA

20h•Onsite

About The Position

Medsien is a provider of Chronic Care Management (CCM) and Remote Patient Monitoring (RPM) services to medical practices across the United States. The On-Site Enrollment Specialist works in person at partner clinics in the Suffolk, Virginia area, supporting the implementation and management of CCM, RPM, and other care programs. This is not a remote position. The role focuses on engaging eligible patients, explaining programs, and guiding patients through enrollment while coordinating with clinic staff and Medsien’s care management team.

Requirements

National certification in Medical Assisting from AAMA, NHA, NCCT, NAHP, or a similar organization.
At least 1 year of experience working in a clinical setting; experience in care management or chronic disease management is preferred.
Strong communication skills and ability to collaborate with clinical staff and patients.
Proficiency in medical terminology and clinical processes.
Highly organized and detail-oriented, with the ability to handle multiple tasks in a fast-paced environment.
Willingness to travel to different clinic locations in the Suffolk, Virginia area as needed.

Nice To Haves

Experience in a care management or chronic disease management role.

Responsibilities

Engage with eligible patients in person at partner clinics and introduce Medsien’s Chronic Care Management and Remote Patient Monitoring programs.
Educate patients on the benefits of CCM and RPM services and answer questions about the programs.
Guide eligible patients through enrollment and ensure required information and documentation are completed accurately.
Communicate clearly and compassionately with patients and their families throughout enrollment.
Coordinate with clinic staff and Medsien’s care management team to support a smooth patient enrollment experience.
Maintain accurate records of patient interactions and enrollment status.
Work toward established patient enrollment goals.
Build positive relationships with patients and clinic staff while representing Medsien professionally.
Travel to different clinic locations in the Suffolk, Virginia area as needed.