On-Site ROI Specialist - Newport News, VA

Sharecare•Newport News, VA

1d•Onsite

About The Position

The ROI Specialist processes release of information (ROI) requests in a timely, efficient, and accurate manner while providing exceptional customer service. The role safeguards patient privacy by ensuring that only authorized individuals access medical records and that information is released in accordance with the request, applicable authorization, company policies, and HIPAA regulations. This position is fully on-site within a hospital facility in Newport News, Virginia. The specialist retrieves and returns patient medical charts, scans and quality-checks records, validates requests and authorizations, and ensures correct billing for released records. The role may also involve responding to requests received by mail, telephone, fax, online submission tools, or email; ordering paper records from storage vendors; and arranging their timely return. The specialist maintains equipment and an orderly work area, follows client and site procedures, and stays current on applicable state laws and fee structures. The position requires maintaining confidentiality and complying with HIPAA, state and federal regulations, labor laws, and company information-governance requirements. The specialist participates in compliance training, reports unethical or illegal behavior, and maintains current HIPAA certification annually.

Requirements

High school diploma or GED.
Proficiency in Microsoft Office applications.
Ability to use a fax machine, copier, and scanning machine.
Strong documentation, communication, and customer service skills.
Self-motivated and dependable, with the ability to work independently or as part of a team.
Demonstrated ability to maintain productivity, utilization, and quality performance standards.
Local to Newport News, Virginia.
Ability to sit or stand for extended periods.
Physical capacity to lift and carry 25 pounds.
Manual dexterity for extended periods of typing, writing, and handling documents.
Visual acuity to read documents and use a computer monitor.
Clear speaking and hearing ability for communication.
Adequate hand-eye coordination and sensory abilities for job-related tasks.

Nice To Haves

At least 2 years of experience in a medical records department or similar setting; preferred.

Responsibilities

Process release of information requests accurately, efficiently, and within established procedures, quality standards, and productivity guidelines.
Retrieve and return patient medical charts and scan records.
Validate requests and authorizations for medical record release in accordance with company policy and legal guidelines.
Perform quality checks to ensure accuracy, confidentiality, and correct billing of released records.
Maintain equipment in excellent working condition.
Provide attentive, respectful, and responsive customer service, proactively identifying and resolving concerns.
Handle incoming requests through mail, telephone, fax, online submission tools, or email as required by the client.
Maintain a clean, professional appearance and comply with the company dress code.
Keep the work area clean and orderly, and ensure records and files are properly stored before leaving.
Maintain up-to-date knowledge of applicable state laws and fee structures.
Work within the assigned scope and accept additional assignments or account coverage as needed to prevent backlogs.
Comply with client and site policies and procedures, including HIPAA, state and federal regulations, and labor laws.
Handle confidential information with integrity and professionalism.
Order paper records from storage vendors, scan them upon arrival, and ensure their timely return to the storage company.
Understand the organization's information-governance program and associated responsibilities.
Participate in compliance education and role-specific training.
Maintain the confidentiality of patient and client information and comply with HIPAA standards and corporate integrity and security obligations.
Report unethical, fraudulent, or illegal behavior.
Maintain current HIPAA certification annually.