Delivery Partner (Newport News, VA)
About The Position
The Delivery Partner (DP) is responsible for the efficient delivery of Magnit’s services to clients. The role works closely with vendors, client hiring managers, and cross-functional teams to ensure smooth service delivery. The position is based onsite at the client location in Newport News, Virginia, with shift hours of 6:30 a.m. to 3:30 p.m. The DP manages day-to-day delivery of Magnit’s products and services, maintains quality client service and site operations, and focuses on meeting contractual deliverables in the Scope of Work. Depending on team size, responsibilities may cover one product area—payroll, compliance, or staffing desk—or multiple product lines. The DP also maintains current standard operating procedures and implements or improves processes to strengthen efficiency.
Requirements
- Bachelor’s degree or equivalent combination of education and relevant work experience.
- At least 3 years of experience in Management Service Provider (MSP) client services, staffing account management, or full-cycle recruitment.
- Experience with contingent workforce programs, staffing vendors, or payroll operations.
- Strong working knowledge of Microsoft Office Suite.
- Excellent communication and interpersonal skills.
- Ability to build rapport with diverse stakeholders, including hiring managers, vendors or staffing suppliers, and candidates.
Nice To Haves
- Experience working with VMS platforms such as Beeline.
Responsibilities
- Manage the day-to-day delivery of Magnit’s products and services.
- Maintain quality client service and day-to-day site operations, with a primary focus on meeting contractual deliverables in the Scope of Work.
- Maintain updated standard operating procedures for day-to-day operations.
- Implement new processes or enhance existing processes to improve efficiency.
- For payroll desk responsibilities, ensure required screenings and pre-employment checks are completed in line with client requirements.
- Conduct orientation for all new workers.
- Maintain accurate and complete Beeline VMS records.
- Handle critical employee relations issues, requesting support and guidance as required.
- Resolve and follow through in a timely manner on worker-related issues.
- Escalate serious issues that may jeopardize Magnit’s position with the client or staffing supplier, or that require senior Magnit resources, to the DM/PM.
- For staffing desk responsibilities, facilitate fulfillment of temporary requisitions through Beeline VMS.
- Manage interactions and relationships among staffing desk suppliers and managers.
- Meet proactively with hiring managers to qualify requisitions and share relevant information with approved suppliers.
- Resolve and follow through in a timely manner on issues involving workers, managers, and staffing agencies.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
