Delivery Partner (Newport News, VA)

Magnit•Newport News, VA

4d•$55,000 - $70,000•Onsite

About The Position

The Delivery Partner (DP) is responsible for the efficient delivery of Magnit’s services to its clients. The role works closely with vendors, client hiring managers, and cross-functional teams to ensure smooth service delivery. The position is onsite at the client location in Newport News, Virginia, with shift hours of 6:30 a.m. to 3:30 p.m. The DP manages day-to-day delivery of Magnit products and services, maintains quality client service and site operations, and focuses on meeting contractual deliverables outlined in the Scope of Work. Depending on team size, the role may cover one product area—payroll, compliance, or staffing desk—or multiple product lines. The DP maintains standard operating procedures and implements new or improved processes to strengthen efficiency. For payroll desk operations, the DP ensures required screenings and pre-employment checks are completed in line with client requirements, conducts new-worker orientations, maintains accurate Beeline VMS records, handles employee relations issues, resolves worker issues, and escalates serious or senior-resource matters to the DM/PM. For staffing desk operations, the DP facilitates temporary requisition fulfillment through Beeline, manages relationships among staffing suppliers and managers, qualifies requisitions with hiring managers, shares relevant information with approved suppliers, and resolves issues involving workers, managers, and staffing agencies. Magnit describes itself as an integrated workforce management platform and offers opportunities for growth and development, along with a competitive benefits package.

Requirements

Bachelor’s degree or an equivalent combination of education and relevant work experience.
At least 3 years of experience in MSP client services, staffing account management, or full-cycle recruitment.
Experience with contingent workforce programs, staffing vendors, or payroll operations.
Strong working knowledge of Microsoft Office Suite.
Excellent communication and interpersonal skills, including the ability to build rapport with hiring managers, vendors or staffing suppliers, and candidates.

Nice To Haves

Experience working with VMS platforms such as Beeline.

Responsibilities

Manage the day-to-day delivery of Magnit’s products and services.
Maintain quality client service and day-to-day site operations, focusing on contractual deliverables in the Scope of Work.
Maintain updated standard operating procedures for efficient operations.
Implement new processes or improve existing processes to strengthen efficiency.
For payroll desk operations, ensure required screenings and pre-employment checks are completed in line with client requirements.
Conduct orientations for new workers and maintain accurate, complete Beeline VMS records.
Handle critical employee relations issues, seeking support and guidance as required.
Resolve and follow through on worker-related issues in a timely manner.
Escalate serious issues that may jeopardize Magnit’s position with the client or staffing supplier, or require senior Magnit resources, to the DM/PM.
For staffing desk operations, facilitate temporary requisition fulfillment through Beeline VMS and manage interactions between staffing suppliers and managers.
Meet proactively with hiring managers to qualify requisitions and provide relevant information to approved suppliers.
Resolve and follow through on issues involving workers, managers, and staffing agencies.