On-Site Engineer- Data Center/ Server Hardware- Relocation to Ellendale ND

Unisys•Ellendale, ND

2d•Onsite

About The Position

Unisys Corporation is seeking an experienced On-Site Service Engineer (OSE) to provide hands-on support for enterprise data center servers and hardware environments, including next-generation AI infrastructure. This position is located in Ellendale, ND. Ellendale is a close-knit community of about 1,100 people in southeastern North Dakota, minutes from the South Dakota border — the kind of place where you know your neighbors, commutes are measured in minutes (not hours), and a paycheck actually stretches. It's also home to one of the most advanced AI data center campuses in the country, a $7 billion investment putting Ellendale at the center of the next wave of computing infrastructure. Low cost of living, wide-open sky, genuine small-town hospitality, and a front-row seat to cutting-edge technology: Ellendale offers a rare combination of quiet-life stability and high-tech opportunity. This is a hands-on server hardware and break/fix role. The successful candidate will have direct experience diagnosing, repairing, replacing, and maintaining enterprise server hardware in a data center, field service, or customer-facing environment. Prior AI experience is not required. Strong experience with enterprise servers and data center hardware is the priority.

Requirements

3+ years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure
Direct, hands-on experience physically working on server hardware — installing, removing, diagnosing, repairing, or replacing server components
Experience troubleshooting and replacing components such as memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans/cooling systems, PCIe components, or GPUs
Experience working with rack-mounted enterprise servers in a data center, field service, or customer environment
Strong understanding of server hardware architecture and troubleshooting methodology
Experience with hardware diagnostics, BIOS/firmware, and server management tools
Familiarity with Linux or similar operating systems
Strong troubleshooting and problem-solving skills with the ability to independently diagnose hardware issues
Comfortable working independently in a customer-facing environment
Ability to clearly communicate technical issues and resolutions to customers and internal teams
Ability to lift up to 50 lbs., travel to customer sites, and support flexible/on-call schedules

Nice To Haves

Experience supporting Dell PowerEdge servers
Dell or other enterprise hardware certifications
Experience with iDRAC, iLO, or comparable server management platforms
Experience supporting GPU/AI server infrastructure
Experience with data center operations, rack/stack, structured cabling, or server deployment
Associate’s or Bachelor’s degree in IT, Computer Science, or a related field

Responsibilities

Provide on-site technical support for Dell PowerEdge and other enterprise server hardware
Diagnose and resolve server hardware failures and system issues to minimize customer downtime
Perform hands-on hardware installation, removal, replacement, and repair, including: Memory/DIMMs, CPUs/processors, Power supplies, Fans and cooling components, Hard drives/SSDs, RAID/HBA components, NICs and other PCIe components, GPUs and accelerator hardware, Motherboards/system boards and other server components
Perform rack-and-stack, server installation, cabling, component swaps, and hardware configuration
Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics
Perform firmware and BIOS updates and utilize server management tools such as Dell iDRAC or comparable platforms
Execute both reactive break/fix and preventive maintenance following established procedures
Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources
Work directly with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive resolution
Accurately document service activities, hardware replacements, troubleshooting steps, and resolution details
Escalate complex technical issues when appropriate
Participate in on-call rotations and provide extended coverage as required