On Road Supervisor
About The Position
This position supervises the daily performance of service providers to ensure quality service, improve performance, and maintain compliance with environmental, health, and safety requirements. The role supports sales lead participation by maintaining mutually beneficial customer relationships, responding to customer concerns, identifying business development opportunities, and fostering a customer-focused work environment. The incumbent must be DOT-certified and have UPS Package Car driving experience to develop and maintain effective operational performance with service providers and other hourly employees as needed. The position manages on-road employees and operational processes to ensure packages are delivered safely, on time, and professionally. It uses performance measures and improvement processes to track goals, supports daily dispatch, audits on-road work, monitors costs and schedules, and develops process improvements. The role also oversees safety and compliance, employee training and development, workforce planning, performance feedback, and customer and business needs. The position may follow a Monday–Friday or Tuesday–Saturday schedule, with flexible shifts of up to five days per week. Applicants must be located in the same geographic area as the position or be willing to relocate at their own expense. The employee type is permanent.
Requirements
- Must be a U.S. citizen or national, a lawful permanent resident, or otherwise authorized to work in the United States; the employer will not sponsor visas now or in the future.
- Must currently be located in the same geographic area as the position or be willing to self-relocate.
- Must be at least 21 years of age.
- Must have previous UPS Package Car driving experience.
- Must be able to lift up to 70 lbs. (32 kgs.).
- Must be able to work flexible shifts, up to five days per week.
- Working knowledge of Microsoft Word, Excel, Access, and Outlook.
- Must be DOT-certified and willing to complete a physical exam, including a driving test.
- Must possess a bachelor's degree or internationally comparable degree, or be a current UPS employee with a minimum of three years of UPS experience.
Responsibilities
- Manage and work with on-road employees to maximize efficiency and ensure packages are delivered safely, timely, and professionally.
- Use the Balanced Scorecard and Quality Improvement Process to track performance against goals.
- Facilitate execution of the daily dispatch plan.
- Complete on-road supervision and audit rides.
- Maintain operational performance by developing and implementing effective work process plans.
- Troubleshoot service inefficiencies and identify process improvements.
- Review work processes and schedules while monitoring costs against budget.
- Apply company policies and procedures to operational situations and business needs.
- Participate in developing and implementing work process plans to maximize center proficiency and achieve business results.
- Ensure implementation and maintenance of a comprehensive health and safety program.
- Conduct risk management and safety compliance audits.
- Apply knowledge of company structure and operations to resolve problems, make decisions, and achieve business objectives.
- Maintain employee safety training records and certifications.
- Apply workforce planning principles to evaluate labor markets and develop talent attraction strategies.
- Identify employee training needs and support continuous development plans.
- Provide ongoing coaching, feedback, and support to employees.
- Conduct performance evaluations and address individual and team performance issues.
- Foster a collaborative work environment through effective communication and relationship building.
- Apply legal, regulatory, and safety compliance knowledge to minimize organizational risk.
- Assess, identify, measure, and monitor customer and business needs, trends, and opportunities.
- Coach and develop employees using career development processes and tools.
Benefits
- Medical/prescription drug coverage
- Dental coverage
- Vision coverage
- Flexible Spending Account
- Health Savings Account
- Dependent Care Flexible Spending Account
- Basic and Supplemental Life Insurance and Accidental Death and Dismemberment
- Disability Income Protection Plan
- Employee Assistance Program
- 401(k) retirement program
- Vacation
- Paid holidays and personal time
- Paid sick and family and medical leave time as required by law
- Discounted Employee Stock Purchase Program
- Annual short-term and/or long-term incentive compensation programs, subject to applicable eligibility requirements
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What This Job Offers
Job Type
Full-time
Career Level
Manager
