On-Field Training Manager

3 Day Blinds•Minneapolis, MN

3d•Remote

About The Position

The On-Field Training Manager works closely with district-level leadership and the training department to help new Design Consultants (DCs) apply the product, process, and resource knowledge acquired during training. The role provides coaching and feedback during field appointments, supports ongoing development for veteran DCs, and contributes expertise in team meetings. The company provides collaborative development opportunities and tools to support the manager’s work.

Requirements

High school degree or equivalent.
Proficiency with Microsoft Windows-based platforms such as Word and Outlook.
Reliable transportation, a valid driver’s license, and proof of insurance.
Ability to travel overnight and commute back and forth each day when required.
Ability to lift and carry up to 35 pounds.
Well-defined relationship-based service skills and demonstrated customer service orientation.
Ability to manage competing priorities in a timely manner and multitask in a fast-paced, dynamic environment.
Ability to learn quickly and be resourceful.
Ability to understand and carry out oral and written instructions and request clarification when needed.
Excellent interpersonal and communication skills.
Ability to work independently and engage successfully with a team.
Strong organization, attention to detail, and consistent follow-through.

Nice To Haves

Two-year college degree in a related discipline.
Two years of facilitation or training experience.
Three to five years of retail or in-home sales support experience.
Experience in the window treatment industry.

Responsibilities

Accompany new Design Consultants on ride-alongs five days a week during their first three to four weeks of selling, then provide specific and actionable feedback and coaching.
Review training items with new DCs and coach them through opportunities that arise during client appointments.
Review client invoices with new DCs to identify potential errors before orders enter production.
Verify window measurement accuracy during ride-alongs.
Provide the DSM with accurate, substantive, and timely written and verbal feedback, including issues observed in the field.
Coach new DCs in time management, following processes, and responding promptly to email inquiries from the Corporate Office, DSM, and Customer Care.
Research causes of DC errors, coach DCs, and provide feedback in team meetings to improve sales error occurrence and first-time installation rates.
Partner with installers to identify causes of measurement errors and assist with measurement workshops in coordination with the Training Department or Installed Services Department.
Present product-related updates in team meetings as required by the Training Department.
Help coordinate installer ride-alongs with new hires during training.
Live the company’s Core Values of Integrity, One Team, Excellence, Superior Client Experience, and Passion to Delight customers.

Benefits

Annual base salary of $70,000–$80,000 and a 5% bonus.
Four weeks of training.
Laptop, smartphone, product samples, and other resources needed for the role.
Mileage reimbursement.
Medical, dental, and vision benefits.
Time off.
401(k) plan with employer matching.
Short-term and long-term disability benefits at no cost to the employee.
Company-paid life and accidental death and dismemberment insurance, with additional voluntary insurance options.
Six weeks of paid parental leave for eligible employees following birth, adoption, or foster placement.
Discounts on 3 Day Blinds products and access to other exclusive discounts.
Approved travel expenses are paid by the company, with a per diem when an overnight stay is required.