Remote On-Call Tow Dispatcher

Dacus • McPherson, KS

84d • Hybrid

About The Position

Dacus Towing and Recovery is seeking a motivated and customer-focused individual to manage overnight and weekend calls remotely, ensuring our customers receive professional service. This position is primarily remote but does require in-person, in-office training and meetings. The mission of this role is to convert incoming calls and dispatch appropriate tow and recovery resources.

Requirements

• Must be at least 18 years old.
• Must have a reliable internet connection, and a suitable workspace free from distractions.
• Ability to download, install, and use essential dispatching and payment processing apps on personal devices (PC and/or smartphone).
• Must be willing to work on-call shifts several nights per week and 1-2 weekends per month, including rotating holidays.
• Strong verbal communication skills and the ability to remain calm and composed during emergency situations.
• High level of accuracy in data entry and dispatching to ensure correct information is relayed to drivers and customers.
• Position is primarily remote; however, applicant must be able to attend in-person, in-office training and meetings at our McPherson, KS office.

Nice To Haves

• Hardworking, adaptable, innovative, and flexible.
• Can-do mindset focused on overcoming challenges.
• Does not let important details slip through the cracks or derail a project.
• Has the courage to say the hard things and remain true, honest, and loyal to one another.
• Maintains stable performance when under heavy pressure or stress.
• Often solicits feedback and reacts calmly to criticism or negative feedback.
• Able to produce significant output with minimal wasted effort.
• Committed to quality. Does the job right without cutting corners.
• Lives up to verbal and written agreements, regardless of personal cost.
• Cares deeply for customers, teammates, and community. Puts people first in every decision. Reduces stress for customers.
• Expects excellence. Stays tenacious like a dog with a bone. Always looking for ways to improve and innovate.
• Learns quickly. Demonstrates ability to quickly and proficiently understand absorb new information.
• Lets others speak and seeks to understand their viewpoints.
• Respond quickly to customer and business needs.
• Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship.
• Possesses a strong willingness to work hard and sometimes long hours to get the job done. Has a track record of working hard.

Responsibilities

• Answer 100% of inbound calls
• Capture 100% of relevant information for each call
• Deliver accurate quotes on 100% of calls
• Dispatch tow and recovery resources within 5 minutes for 95% of calls

Benefits

• Access to a 401k plan with up to a 4% company match, helping you plan for your future.
• Flexible, part-time on-call position allowing for a work-life balance that fits your schedule.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed