On-Call Desk Clerk - John Burton Houisng

The John Stewart Company•San Francisco, CA

3d•$22 - $23

About The Position

The On-Call Desk Clerk monitors traffic in and out of the John Burton Housing building and communicates with tenants, visitors, staff, and vendors. The clerk answers phones, takes written messages, handles building and resident situations and emergencies, and prepares end-of-shift and incident reports. The role also includes distributing resident mail, writing work orders, enforcing project policies consistently with fair housing regulations, and keeping the reception area neat. The clerk fills in when other desk clerks are absent.

Requirements

Ability to read, understand, and communicate fluently in English.
Good awareness and urgency, and ability to follow procedures to solve problems.
Working knowledge of email, Microsoft Word, and Excel.
Knowledge of federal, state, and local laws and Fair Housing guidelines.
Testing for tuberculosis may be required, as well as following the Exposure Control Protocol for bloodborne pathogens.

Nice To Haves

Experience working with people from various cultural backgrounds, especially people with special needs.

Responsibilities

Answer telephone calls, direct calls, take messages, and make emergency calls when situations arise.
Complete work orders, comment cards, visitor violation forms, and other office duties assigned by management.
Inform visitors of the visitor policy, check visitor identification, and sign visitors in and out.
Complete incident reports documenting unusual building activity.
Distribute resident mail daily.
Fill in when other desk clerks are absent.
Monitor building traffic and communicate with tenants, visitors, staff, and vendors.
Handle building and resident situations and emergencies, and write end-of-shift reports.
Enforce project policies in accordance with fair housing regulations and keep the reception area neat.

Benefits

Medical, dental, and vision care, with preventative medical care paid at 100% for employees working 30 or more hours per week.
Vacation leave of up to ten days per year in the first year for employees working 30 or more hours per week.
Up to 80 hours of sick time per year.
Flexible Spending Accounts for Health Care and Dependent Care for employees working 30 or more hours per week.
Company-paid Life, AD&D, and Long Term Disability for employees working 30 or more hours per week.
Free, confidential counseling through the Employee Assistance Program.
Commuter benefit program.
Discounts for AT&T and ClassPass.
$100 annual Wellness Reimbursement.
Matching 401(k) retirement savings plan of up to 2% of compensation for employees working 20 or more hours per week.