Front Desk Clerk On Call

Hilton Grand Vacations • Naples, FL

1d

About The Position

Hilton Grand Vacations is seeking an on-call Front Desk Clerk to help Owners and Guests have a positive experience. The clerk handles guest arrivals and departures, requests, reservations, payments, and coordination with housekeeping and maintenance. This role works with coworkers to complete daily duties and maintains the front desk and its supplies. The position requires flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.

Requirements

• Prior customer service experience.
• Professional demeanor.
• Proficiency in English, both verbally and in writing.
• Ability to multitask responsibilities and prioritize.
• Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.
• Anticipate customer needs and consider how work impacts customers.
• Build confidence in self and others through honest and diligent interactions.

Nice To Haves

• Previous Front Desk Clerk experience (the posting says “Precious Front Desk Clerk experience”).
• Cash-handling experience.

Responsibilities

• Check in and check out Owners and Guests.
• Respond to guests’ requests.
• Assist guests with reservations or changes.
• Generate invoices and collect payments.
• Maintain safety deposit boxes.
• Receive housekeeping and maintenance requests or work orders and contact the appropriate departmental personnel.
• Work as a team with coworkers to complete checklists and daily duties.
• Prepare and consistently restock the front desk with supplies.
• Perform other duties as requested by the leader.

Benefits

• Day 1 health benefits eligibility, including medical, dental, and vision options.
• Recognition programs and rewards.
• Travel discounts program.
• Paid vacation and paid sick days.
• Employee Assistance Program supporting physical and mental wellbeing.
• 401(k) program with company match.
• Tuition reimbursement programs.
• Employee stock purchase program.
• Learning and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed