Front Desk - On Call

The Salvation Army Southern California•Beaverton, OR

21h•Onsite

About The Position

The Front Desk position serves as a first point of contact for Salvation Army staff, guests, and clients. The employee is expected to maintain a positive, calm, welcoming demeanor and cooperative attitude, greet and record people entering or calling the facility professionally, and communicate effectively in writing and verbally. The role requires strict confidentiality, including HIPAA compliance, and compliance with policies and procedures of The Salvation Army, the Veterans Administration, and the Salvation Army Veterans and Family Center. Employees may not participate in substance abuse or show evidence of use while on Salvation Army property. This is a temporary, on-call, non-exempt position paying $21.91 per hour. The posting lists two positions. The work involves monitoring facility and client safety, supporting front desk operations and client intake, maintaining records and key security, routing inquiries, and reporting concerns. The position requires alertness, flexibility, accuracy, dependable attendance, and the ability to manage multiple tasks amid interruptions and frequent contact with people who may be upset or in crisis. The work environment includes ringing telephones, printers, copiers, walk-in traffic, noise, deadlines, and competing priorities. The employee may occasionally work outdoors and in inclement weather. Physical duties include sitting, using hands, talking, hearing, reaching, standing, bending, squatting, climbing, kneeling, and twisting, and occasionally lifting or moving up to 50 pounds. A high school diploma or equivalent is required. The selected candidate must pass a criminal history information check.

Requirements

High school diploma or equivalent.
Education and/or work experience commensurate with the duties and responsibilities of the position.
Experience with diverse populations, including Veterans, shelter clients, and people experiencing homelessness.
Cooperative team participation and ability to encourage clients and guests to cooperate.
Consistent attendance, accuracy, and timeliness in completing tasks.
Working knowledge of office equipment, telephone, fax, copier, and computer.
Effective written and verbal communication.
Self-discipline to perform repetitive tasks without lowering work quality.
Ability to follow directions and complete daily tasks while maintaining a flexible, self-motivated schedule.
Ability to address multiple projects in a time-sensitive manner.
Ability to communicate critical information accurately during stressful crisis moments.
Ability to receive and follow directions.
Professional, courteous, calm, and welcoming interpersonal manner.
Ability to maintain extreme confidentiality, including HIPAA compliance.
Must not participate in substance abuse or show evidence of use while on Salvation Army property.
Must pass a criminal history information check; a conviction does not automatically preclude employment.
Ability to perform essential duties with or without reasonable accommodation.
Physical ability to sit; use hands and fingers; talk and hear; reach; stand, bend, squat, climb, kneel, and twist; and occasionally lift or move up to 50 pounds.
Close and distance vision.

Nice To Haves

Crisis intervention skills.
Non-violent mediation skills.

Responsibilities

Monitor facility and client safety and security using cameras and locked entries.
Become familiar with client and house rules, Salvation Army policies, and front desk procedures.
Maintain files and information appropriately.
Maintain key security and distribute keys as necessary.
Receive and route inquiries, messages, and communication forms.
Refer clients to appropriate staff when they present a need.
Maintain front desk paperwork, including the Daily Register, Sign In/Out, and Curfew/AWOL records.
Remain awake and alert at all times for facility and client safety and security.
Assist with intake of new clients.
Keep the front desk neat, clean, orderly, and professional.
Assist with scheduling as needed.
Report concerns and incidents to a supervisor or appropriate staff.
Attend team meetings when scheduled.
Conduct and record breath-alcohol testing using a Breathalyzer.
Observe, record, and report urinalysis testing as assigned.
Perform other duties as assigned.