Desk Clerk - John Burton Housing

The John Stewart Company•San Francisco, CA

3d•$22 - $23

About The Position

Under the direction of the Property Manager, the Desk Clerk monitors traffic in and out of the building and communicates with tenants, visitors, and staff. The role includes writing end-of-shift and incident reports, preparing work orders, enforcing project policies consistently with fair housing regulations, and keeping the reception area neat.

Requirements

Ability to read, understand, and communicate fluently in English.
Good sense of awareness and urgency, and ability to follow procedures to solve problems.
Knowledge of federal, state, and local laws and Fair Housing guidelines.

Nice To Haves

Experience working with people of various cultural backgrounds, especially people with special needs.

Responsibilities

Answer telephones, direct calls, take messages, and make emergency calls when situations arise.
Assist with office responsibilities, including completing work orders, comment cards, visitor violation forms, and other duties assigned by management.
Inform visitors of visitor policy, check visitor identification, and sign visitors in and out of the building.
Complete incident reports to record unusual building activity.
Distribute resident mail daily.
Fill in when other desk clerks are absent, as requested.
Keep the reception area neat.
Monitor traffic in and out of the building and communicate with tenants, visitors, and staff.
Write end-of-shift reports and work orders; enforce project policies consistently with fair housing regulations.

Benefits

For employees working 30 or more hours per week: medical, dental, and vision care; preventative medical care paid at 100%.
Vacation leave of up to ten days per year in the first year.
Up to 80 hours of sick time per year.
Flexible Spending Accounts for Health Care and Dependent Care.
Company-paid Life AD&D and Long Term Disability.
Free, confidential counseling through the Employee Assistance Program.
Commuter benefit program.
Discounts for AT&T and ClassPass.
$100 annual Wellness Reimbursement.
Matching 401(k) retirement savings plan of up to 2% of compensation for employees working 20 or more hours per week.
For employees working less than 30 hours per week: free, confidential counseling through the Employee Assistance Program, commuter benefit program, discounts for AT&T and ClassPass, $100 annual Wellness Reimbursement, a matching 401(k) plan of up to 2% of compensation for employees working 20 or more hours per week, and up to 80 hours of sick time per year.