Desk Clerk

Abode•San Jose, CA

20h•$25 - $27•Onsite

About The Position

Abode Property Management is seeking a Desk Clerk for its Pedro St program in San Jose, California. The role is primarily responsible for the building’s desk station and oversight of security personnel assigned through a contractual relationship at a permanent supportive housing facility. Working with the Property Manager, the Desk Clerk helps train security and desk personnel on emergency and non-emergency procedures, desk procedures, and organizational and department policies. The position requires on-duty paid rest and meal periods. The Desk Clerk monitors property activity and security, documents visitors and incidents, maintains confidential and accurate records, responds to emergencies, and supports tenants, visitors, applicants, property staff, and contracted security personnel. The role also includes front desk and phone duties, limited administrative support, maintaining a safe and presentable entry and lobby, and collaborating with resident service providers and case managers. This is a full-time, 40-hour-per-week position scheduled Monday through Friday from 3:00 p.m. to 11:00 p.m. Compensation is $25.00–$27.00 per hour.

Requirements

High school diploma or equivalent (GED).
Knowledge of supportive housing, interim housing, or Housing First models.
Excellent organizational and communication skills, integrity, respect for confidentiality, and ability to work tactfully under stress with diverse populations, including people with various disabilities.
Excellent verbal and written communication, organizational, interpersonal, de-escalation, and time-management skills.
Strong analytical and problem-solving skills with meticulous attention to detail.
Ability to work independently and collaboratively with teams.
Ability to perform basic addition, subtraction, multiplication, and division as needed for job duties.
Ability to understand changes in policies, methods, and operations as they apply to the position.
Good judgment when working with residents, staff, visitors, and vendors, and ability to provide leadership and team building to security and desk staff.
Proficiency in Microsoft Office programs, systems, and platforms.
Experience analyzing and prioritizing complex situations and exercising good judgment and problem-solving while completing required duties.
Fluent English speaking, reading, and writing skills.
Ability to learn and use required mobile devices and business-related applications.
Strong emotional intelligence and cultural humility, with a demonstrated ability to build and maintain effective relationships with a wide variety of internal and external contacts.

Responsibilities

Monitor, record, follow up on, and oversee daily common-area activities to maintain property security, including surveillance monitoring and regular property patrols.
Maintain communication with security contract representatives regarding changes, updates, or needs related to contracted security personnel.
Screen, document, and record visitors to confirm their authorization to be on the property.
Maintain accurate and confidential property logs and journals, and ensure other security personnel are trained and follow property desk procedures accurately.
Respond to property emergencies and incidents and escalate them through the appropriate chain of command.
Complete critical incident reports accurately and on time for incidents during the shift, and follow up as needed to ensure timely submission of reports by security personnel.
Report violations of House/Community Rules and lease conduct rules to upper management.
Assist tenants with completing work orders and incident reports and filing complaints or grievances.
Attend required online and in-person job-specific and agency-wide training.
Maintain a safe, clean, and presentable front desk, building entry, and lobby; perform light janitorial duties after hours for spills and emergency cleanups when needed.
Provide housing- or property-related information and communication to tenants, visitors, and applicants.
Answer phones and operate the front desk phone system as needed.
Provide administrative support to the Property Manager and Leasing Specialist as needed, including assisting applicants who arrive after hours.
Foster courteous staff relationships, cooperation, and teamwork among supervised staff and others in the organization.
Treat residents, staff, vendors, and visitors respectfully and treat residents in a nondiscriminatory manner.
Communicate with resident service providers and case managers and interact with them to assist residents with housing issues and needs.
Work cooperatively as a team member with site staff, residents, and visitors.
Attend staff and other property-related meetings as required.
Perform other duties as assigned.

Benefits

19 days of paid time off per year, increasing with tenure.
12 paid holidays per year.
Medical, dental, and vision coverage options for employees, with 100% coverage options.
Agency dependent health care contribution.
Employee Assistance Program (EAP).
Flexible Spending Account (FSA).
403(b) retirement plan with employer match and contribution programs.
Commuter assistance.
Life insurance.
Legal services.