Peer Front Desk, Supportive Housing

Jefferson Center for Mental Health•Lakewood, CO

4h•Onsite

About The Position

The Peer Front Desk Attendant at Solid Ground Apartments (SGA), Jefferson Center’s permanent supportive housing program, helps create a welcoming, safe, and supportive environment for residents. The position provides a physical presence to assist residents, enforce building rules, and help residents feel safe and supported. The role calls for compassion, empathy, and a commitment to dignity and respect for people with lived experience of homelessness. Solid Ground Apartments provides stable housing and supportive services to individuals experiencing or at risk of chronic homelessness, including people who may be high utilizers of publicly funded systems, disengaged from services, or in need of diverse supports. The Peer Front Desk Attendant is based at 7272 W 14th Ave., Lakewood, Colorado, and works Monday through Friday, 4:00 p.m. to 12:30 a.m., for 40 hours per week.

Requirements

High school diploma or GED equivalent.
COPA Peer Certification.
Excellent communication and interpersonal skills.
Ability to handle challenging and sensitive situations with empathy and professionalism.
Strong organizational and administrative skills.
Understanding of issues surrounding homelessness and commitment to the mission of Solid Ground Apartments.

Nice To Haves

Lived experience of homelessness is highly valued.

Responsibilities

Greet residents, guests, and visitors warmly and empathetically.
Provide residents with information and assistance about daily activities, resources, and community events.
Help maintain a safe and respectful environment.
Use personal lived experience of homelessness to understand and empathize with residents’ challenges.
Collaborate with case managers and support staff to address resident needs.
Mediate and address resident conflicts diplomatically and professionally.
Report issues or concerns to appropriate staff members.
Monitor building access to support resident safety and security.
Collaborate with security personnel to address safety concerns.
Maintain effective interpersonal relations and customer service with consumers, peers, management, visitors, and the public.
Multitask, prioritize concerns, and manage time independently.
Attend supervision at times and intervals agreed upon with the supervisor.
Perform other duties as assigned by the Director of Navigation and Housing Services.