Supportive Housing Specialist

Pioneer Human Services•Everett, WA

5d•$24 - $35

About The Position

Pioneer Human Services is seeking a Supportive Housing Specialist to help justice-involved individuals achieve housing stability and community integration. The role provides coaching, education, practical support, and skill-building toward individualized goals, using SAMHSA Evidence-Based Practices and the Supportive Housing fidelity model. Services are peer-informed, person-centered, strengths-based, and trauma-informed, with participant choice, self-determination, dignity, and lived experience central to housing decisions. The Specialist supports participants through eligibility screening and housing needs assessments; housing applications, leases, assistance documents, move-ins, benefits applications, and referrals; independent-living skill development; and ongoing outreach and communication. The role also builds and maintains relationships with landlords, housing authorities, behavioral health providers, and community agencies, while coordinating with multidisciplinary treatment teams and acting as a liaison to community housing programs. The position maintains timely and accurate clinical documentation, participant records, data systems, reports, eligibility records, and landlord outreach tracking. It monitors service delivery and program fidelity, works with Quality Assurance to meet Medicaid and/or SAMHSA standards, and follows applicable housing practices, regulations, professional ethics, and organizational requirements. The Specialist attends meetings, supervision, and required trainings, maintains required credentials, and obtains CPR and First Aid certification within 90 days of hire or as soon as possible. The position may occasionally involve transporting clients to appointments.

Requirements

Associate degree in a related field, such as human services, business administration, social work, public health, or criminal justice; equivalent combinations of knowledge, skills, abilities, education, and experience are considered.
Two years of experience working with individuals who experience behavioral health challenges.
Obtain and maintain an Agency Affiliated Counselor credential; application must be submitted within seven days of employment.
Possess or be able to pursue and obtain a Certified Peer Counselor credential through the Washington State Department of Health under 18.19 RCW within 30 days of employment.
If driving a personal vehicle for Company business, have a valid driver’s license, meet Company Approved Driver requirements, maintain minimum personal vehicle insurance, and have an acceptable driving record.
Keep required credentials in good standing and up to date with the Washington State Department of Health.
Obtain and maintain CPR and First Aid certification within the stated timeframe.

Nice To Haves

Bachelor’s degree in a related field, such as human services, business administration, social work, public health, or criminal justice.
Experience with state substance use residential treatment facility services.
Experience working with people from diverse cultures.

Responsibilities

Provide coaching, education, support, and skill-building related to participants’ individualized housing stability and community integration goals.
Deliver services using SAMHSA Evidence-Based Practices and support fidelity to the Supportive Housing model.
Provide peer-informed, person-centered, strengths-based, and trauma-informed services that honor participant choice, voice, self-determination, dignity, and lived experience.
Screen individuals for eligibility, including disability, homelessness, and income, and complete Housing Needs Assessments.
Assist participants with developing, negotiating, and maintaining leases and housing assistance documents.
Coordinate move-ins and ensure participants have required supplies and resources.
Help participants develop independent-living skills, including budgeting, organization, time management, and community resource navigation.
Support participants with benefits and housing applications, SSI/DSHS documentation, food and transportation resources, and other referrals.
Maintain frequent participant contact through home and office visits, phone calls, and outreach to people disengaged from services.
Build and maintain positive landlord relationships, proactively address issues, and support housing stability for participants and property owners.
Ensure participants have a signed agreement and supportive service plan; contribute to goal planning, progress updates, and discharge recommendations when appropriate.
Maintain data collection and reporting systems, accurate records, and reports in compliance with applicable requirements.
Document outcomes according to SAMHSA Supportive Housing fidelity and program guidelines, and apply golden thread and medical necessity standards to encounter submissions.
Complete clinical documentation and paperwork as soon as practicable after services, no later than 24–48 hours.
Maintain an active landlord outreach and engagement tracker to support housing access and community connections.
Apply public housing practices, landlord/tenant rights, housing policies and regulations, and quality standards for safe, decent housing.
Complete rental assistance applications and submit eligibility documentation to housing organizations, subsidy programs, and other assistance providers.
Verify continued eligibility and residential status, and promptly report changes to internal UM/Admin and internal or external housing assistance programs.
Meet productivity standards established by program leadership.
Collaborate with multidisciplinary treatment teams to prepare individuals for community placement and ensure wraparound support.
Act as a liaison with community housing programs, including Coordinated Entry providers and local housing authorities.
Build partnerships with landlords, housing authorities, behavioral health providers, and community agencies to expand housing options and access to care.
Educate community partners about Supportive Housing practices and participant rights; interpret and explain housing policies, rules, and regulations as needed.
Write clear, professional, concise reports and correspondence.
Promote teamwork, collaboration, and mutual respect with coworkers, participants, and community partners.
Work with Quality Assurance to ensure the program meets Medicaid and/or SAMHSA fidelity standards, and monitor service delivery for person-centered, trauma-informed, and strengths-based practices.
Adhere to professional and ethical standards and ensure required credentials remain current and in good standing with the Washington State Department of Health.
Attend staff meetings and participate in planning, coordination, and delivery of quality services.
Attend required trainings, participate in regular supervision, and pursue continuing education and professional development as budget allows, with a goal of at least two trainings or conferences per year.
Obtain CPR and First Aid certification within 90 days of hire or as soon as possible, and maintain certification throughout employment.
Occasionally transport clients to appointments, if needed.
Perform other duties as assigned.

Benefits

Medical coverage
Dental coverage
Vision coverage
Flexible Spending Account (FSA)
Dependent Care Flexible Spending Account
Employer-provided life insurance
Accidental Death & Dismemberment (AD&D) insurance
Disability coverage
Front-Loaded Tuition Assistance
Retirement Plan
Employee recognition programs
Public transportation discounts
Employee Assistance Program (EAP)
Continuing education and professional development opportunities as budget allows