High Need Supportive Housing Specialist #1851

Lakeview Health Services•Geneva, NY

6d•Onsite

About The Position

With general supervision, the High Needs Supportive Housing Specialist works from a trauma-informed care perspective and psychiatric rehabilitative approach to provide advocacy, service linkage, and coordination for an assigned caseload. The role focuses on helping high-need individuals with serious mental illness attain and remain in permanent, independent community housing. The Specialist fosters a healing environment through safe, respectful communication and respect for individuals’ boundaries and differences. The position serves individuals designated for high-need housing placements, including MRT, RCE, SP-SRO, ESSHI, and/or Transformation. The typical caseload is 15 to 18 individuals, with at least four contacts per person each month, including at least one face-to-face contact. The role includes monthly in-home visits and support-plan reviews every three months, and may involve more comprehensive case management as needed. The position is based in the Supportive Housing program in Geneva, New York, and is scheduled Monday through Friday, 8:00 a.m. to 4:00 p.m. The role involves substantial driving and client visits in apartment settings, as well as work in a general office environment. It may also involve purchasing supplies and assisting with moving, furniture relocation, and household maintenance.

Requirements

Bachelor’s degree in human services or a related field, or an associate degree and two years of relevant experience.
Valid New York State driver’s license; driving is an essential function of the position.
Thorough knowledge of community services within the service area.
General knowledge and understanding of mental illnesses, the psychiatric rehabilitation model, related issues, and independent living skills.
Basic understanding of the importance of working from a trauma-sensitive perspective.
Ability to use motivational interviewing, suicide prevention, risk screening, trauma-informed care, person-centered care planning and interventions, and recovery-oriented approaches with high-need individuals with serious mental illness.
Proficiency in improving quality of life and outcomes for high-need individuals with serious mental illness.
Ability to use contemporary office equipment, particularly a computer with word-processing, database, and report-generating software.
Ability to communicate effectively with diverse individuals; listen to, understand, and appreciate clients’ experiences; persuade, negotiate, and instruct; manage and resolve conflicts; and provide positive role modeling.
Ability to inspire respect, confidence, and trust; maintain appropriate confidentiality; and encourage clients toward greater independence and self-sufficiency.
Ability to perceive and describe changes in behavior, seek and learn from feedback, organize time effectively, and plan and implement strategies consistent with client needs and organizational goals and standards.
Ability to drive extensively, visit clients, purchase supplies, assist with moving furniture and relocation, and perform household-maintenance-related tasks.

Responsibilities

Conduct comprehensive assessments of individuals’ needs and develop individualized support plans.
Maintain engagement with individuals who may be disengaged from care, have difficulty following treatment recommendations, or have histories of homelessness, criminal justice involvement, first-episode psychosis, or transitional-age youth status.
Support individuals using practices that may include motivational interviewing, suicide prevention, risk screening, trauma-informed care, and person-centered planning.
Help residents identify and achieve person-centered goals and recovery goals.
Monitor consumer wellness and coordinate care among providers.
Maintain accurate documentation and records, and submit required reports in accordance with policies and procedures.
Help residents secure and maintain safe, affordable, permanent housing.
Assist residents in negotiating with landlords, vendors, and service providers.
Assess residents’ needs and preferences, make appointments, and inspect housing.
Purchase supplies and physically assist with moving, setting up, and maintaining housing as needed.
Conduct in-home visits at least monthly and review support plans every three months.
Provide each caseload member at least four contacts per month, including at least one face-to-face contact.
Maintain a caseload of individuals designated for high-need bed placements, typically 15 to 18 individuals.
Provide more comprehensive case management services as needed.
Develop and maintain professional relationships with supervisors, colleagues, and community services.
Participate in county-specific meetings to support timely processing of referrals for eligible individuals.