Permanent Supportive Housing Case Management Specialist

WAYNE-METROPOLITAN COMMUNITY ACTION AGENCY•Detroit, MI

3d•$22 - $25

About The Position

Wayne Metro’s Permanent Supportive Housing (PSH) Program provides permanent, stable housing to formerly homeless people in Wayne County. Operating as a Housing First program, PSH provides intensive, community-based case management to households across the county. The Case Management Specialist maintains a caseload of up to 20 households and provides person-centered, trauma-informed services to help residents obtain and maintain stable housing. The position is intended for someone passionate about social justice, collaborative teamwork, and supporting people as they transition out of homelessness. The role includes working directly with residents in their homes and in the community, helping them set goals and develop individualized service plans, navigating housing options, and connecting residents with appropriate community services. The specialist also coordinates with landlords, service providers, and other stakeholders, and maintains accurate and confidential program records. The position operates in a professional office environment that is usually quiet. It is largely sedentary, though employees may occasionally need to lift or move up to 25 pounds. The schedule is Monday through Friday, with specific hours determined by department needs and occasional Saturdays. Travel to various sites is required.

Requirements

Bachelor’s degree in Human Services, Public Administration, Social Work, or Business Administration, or a similarly equivalent combination of education and experience.
At least four years of experience.
Knowledge of demographics in Detroit and Out-Wayne County, the needs of low-income people, and services available to address those needs.
Ability to design and implement outreach, education, and information/referral services for people facing economic, social, health, age, and educational barriers.
Ability to identify, contact, and work with public- and private-sector social service providers to obtain, coordinate, and modify services for low-income people.
Ability to collect and evaluate data on service needs, existing services, and service gaps, and develop ways to address gaps.
Ability to effectively supervise assigned staff and coordinate program activities across various sites.
Ability to design and implement new activities, including program design, staffing patterns, and program operations.
Effective oral and written communication skills.
Ability to empathize and communicate with people facing economic, social, health, age, and educational barriers.
Valid driver’s license and reliable transportation.
Proficiency in Microsoft Word, Excel, and PowerPoint.
Working knowledge of basic internet applications and programs, including Google technology, and ability to learn and use programs required for the position.
Ability to evaluate programs and processes and propose strategic efficiencies.
Exceptional interpersonal and professional skills, including professional appearance, tact, punctuality, and dependability.
Ability to provide services with compassion, empathy, and respect and to resolve customer complaints with compassion, empathy, respect, and clarity.
Ability to work independently or in a team environment, as needed.
Valid identification and reliable transportation.
Ability to travel to various sites.

Responsibilities

Provide supportive services and develop trusting relationships with people served by Wayne Metro’s Permanent Supportive Housing Program.
Meet with PSH residents face-to-face in their homes and in the community, meeting or exceeding weekly contact requirements.
Collaboratively develop goals and individualized service plans addressing housing stability and residents’ mental health, substance use, health, education, income, employment, and other priorities.
Provide housing navigation for newly assigned residents, including helping obtain identification documents, complete housing applications, and identify and view housing units.
Support residents’ housing stability through tailored services and effective connections to community resources.
Help residents with tenancy problem-solving, independent living skills, public benefits, employment assistance, money management, and access to medical, mental health, and substance use disorder services.
Liaise with landlords and community stakeholders to promote resident and program success.
Collaborate with community service providers to ensure residents receive high-quality, effective services.
Maintain timely, accurate written and computerized records; compile reports and complete documentation such as case notes, incident reports, home visit reports, and monthly and quarterly reports.
Maintain appropriate confidentiality of residents’ information and records.
Perform work professionally and in accordance with Wayne Metro’s policies and procedures.
Perform other duties as assigned.