Permanent Supportive Housing Case Manager

The Just One Project•Las Vegas, NV

2d•Hybrid

About The Position

The Just One Project is seeking a compassionate and organized Permanent Supportive Housing Case Manager to help individuals and families living with HIV/AIDS find and maintain safe, stable, and affordable housing. This role involves working directly with clients through the Housing Opportunities for Persons With AIDS (HOPWA) Tenant-Based Rental Assistance (TBRA) program to navigate housing challenges, access rental assistance, connect with healthcare and supportive services, and build a foundation for long-term stability. It is a relationship-driven position requiring empathy, problem-solving skills, and the ability to create individualized plans. The daily work includes client meetings, housing coordination, home visits, documentation, and collaboration with various stakeholders. The ideal candidate is empathetic, organized, resourceful, and comfortable with complex situations while maintaining confidentiality and professionalism.

Requirements

Bachelor's degree in Social Work, Human Services, or a related field, or an equivalent combination of education and relevant work experience
3+ years of experience in case management, social services, or community outreach
3+ years of nonprofit experience
Experience working with a caseload of 20-25 people.
Experience working directly with diverse populations, including vulnerable or at-risk individuals
Knowledge of HIV/AIDS-related issues, permanent supportive housing assistance programs, and available health resources
Familiarity with housing services, wraparound programs, and initiatives that promote long-term self-sufficiency
Demonstrated experience managing a caseload and helping clients achieve measurable outcomes related to housing stability and independence
Strong communication and interpersonal skills, with the ability to establish trust and maintain professional relationships
A compassionate, client-centered approach that respects each individual's circumstances, experiences, and goals
Strong organizational skills and attention to detail, especially when managing multiple clients, deadlines, and documentation requirements
Sound judgment and creative problem-solving skills when navigating complex housing or client situations
The ability to maintain strict confidentiality when working with sensitive personal and health-related information
Knowledge of crisis stabilization, rapid response, and safety planning practices
Comfort using technology and client management systems to maintain accurate case records and program documentation
The ability to work independently while collaborating effectively with teammates and community partners
A valid, unrestricted driver's license, reliable transportation, and the ability to meet organizational insurability requirements
The ability to obtain and maintain a valid Nevada Food Handler Safety Training Card within 30 days of hire when required for food distribution activities
A genuine commitment to our mission and core values of Respect, Integrity, Innovation, and Compassion

Nice To Haves

Relevant certifications in case management, conflict resolution, or related areas
Bilingual language skills

Responsibilities

Provide individualized case management services to clients, helping them identify barriers, set meaningful goals, and work toward long-term housing stability and self-sufficiency.
Conduct comprehensive client assessments and develop personalized service plans based on each individual's housing, health, and supportive service needs.
Administer Tenant-Based Rental Assistance (TBRA) in accordance with program guidelines and organizational policies.
Help clients navigate housing challenges and coordinate rental assistance with landlords, property managers, and service providers.
Build positive working relationships with clients, landlords, healthcare providers, and community partners to support successful housing outcomes.
Connect clients with appropriate healthcare, community resources, supportive services, and other essential assistance.
Coordinate referrals and follow up to help ensure clients receive the support they need.
Conduct required home visits and client check-ins to monitor progress, identify emerging needs, and promote continued housing stability.
Provide ongoing encouragement and practical support as clients work toward greater independence and self-sufficiency.
Help clients navigate concerns or challenges that may threaten their housing stability.
Use trauma-informed, culturally responsive, and nonjudgmental approaches when supporting clients through difficult situations.
Recognize crisis situations and respond appropriately using stabilization, safety planning, and available community resources.
Maintain accurate, thorough, and confidential client records in required program systems.
Document case management services, client interactions, housing assistance, and program activities according to established guidelines.
Complete required reports, forms, and program documentation accurately and within established deadlines.
Collaborate with supervisors, internal teams, and external service providers to address complex client needs and identify creative solutions.
Participate in required program meetings, trainings, and organizational activities.
Represent The Just One Project at a minimum of six Pop Up & Give events each calendar year.
Support additional program and organizational responsibilities as needed.

Benefits

Health, Dental, and Vision coverage
Life Insurance
AD&D Insurance
Critical Illness Insurance
Accident Insurance
Short and Long Term Disability Insurance
Pet Insurance
401k retirement plan with 3% employer match
Paid Time Off, accrued from your start date
2 floating holidays
Birthday Pay
Bereavement pay
Paid parental leave
6+ weeks of paid holiday time off per year
Mileage reimbursement for approved work-related travel, including client home visits