Front Desk Associate - Unaccompanied Housing

Commander, Navy Installations Command•Honolulu, HI

15h•Onsite

About The Position

This position is located at the Unaccompanied Housing operation of Joint Base Pearl Harbor-Hickam, Hawaii. The purpose of this position is to perform front desk and/or reservation functions for the lodging program. Clerical and cash handling experience required, lodging front desk and/or reservations experience preferred. ELIGIBLE APPLICANTS MUST CURRENTLY RESIDE ON THE ISLAND OF OAHU.

Requirements

Must pass all applicable records and background check.
Must successfully pass the E-Verify employment verification check.
Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position.
Preferred 6 months of work experience that demonstrates knowledge of basic principles, concepts, standards, and regulations related to hospitality operations.
Must be skilled in the use of a personal computer and various software programs.
Must possess basic math and reading skills.
Must be able to communicate clearly and effectively both verbally and in writing in English.
Ability to handle, control, and account for large amounts of cash.

Nice To Haves

Lodging front desk and/or reservations experience preferred.

Responsibilities

Monitor telephones and take reservations
Check guest in and out of the hotel
Serves as a POC for guest inquires and or concerns at the front desk
Monitors room inventory through PMS while maximizing utilization of room inventory
Process group reservations
Process reporting requests for data analysis
Reconcile room revenue through PMS system
Ensures security and privacy of all guests are maintained at all times.
Must possess a welcoming manner and positive attitude; demonstrate effective communication skills; professionally interact with guests; answering guest questions concerning hotel facilities; and provide information about local attractions.
Provide assistance in handling customer complaints, involving management as necessary.
Utilizes the Property Management System (PMS) to access the guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests.
Verifies registration information, secures a credit card for incidental expenses, and authorizes credit card for room charges.
Provides guests with their room key or card.
Receives requests and processes reservations within established guidelines.
When rooms are not available, provides a certificate of non-availability (CNA) and/or alternative lodging in the area.
Registers and assigns rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary.
Receives and is accountable for a change fund.
Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures.
Responsible for inventorying all keys and any other supplies or amenities maintained at the front desk.
Keeps the front desk and lobby area clean and neat.
May be required to run and print various reports from the PMS such as Expected Arrivals, Departure List, In-House Guest List and Night Audit reports.
Answers phones and transfers calls to appropriate individuals and replies to guest questions.
Logs trouble calls in the PMS and ensures the appropriate department is notified.
Relocates guest to a different room when required.
May be required to retrieve Lost and Found items and contact the guest regarding lost or found items.
Performs other related duties as assigned.