Front Desk Associate - Unaccompanied Housing

Commander, Navy Installations Command•Honolulu, HI

14h•Onsite

About The Position

This position is assigned to Non-Appropriated Fund (NAF) Joint Base Pearl Harbor-Hickam (JBPHH)(N9); Fleet and Family Readiness Support Services (N94); Commander Navy Region Hawaii (CNRH), Honolulu, Hi. The incumbent serves as a Front Desk Associate at the Unaccompanied Housing facilities on JBPHH. The purpose of this position is to perform front desk and reservation functions for the lodging program. This is a Part-time position, with benefits. Applicants must currently reside on Oahu.

Requirements

Preferred 6 months of work experience that demonstrates knowledge of basic principles, concepts, standards, and regulations related to hospitality operations.
Must be skilled in the use of a personal computer and various software programs.
Must possess basic math and reading skills.
Must be able to communicate clearly and effectively both verbally and in writing, in English.
Ability to handle, control, and account for large amounts of cash.

Responsibilities

Ensures security of all guests is maintained at all times.
Ensures guest privacy is maintained at all times.
Possesses a welcoming manner and positive attitude; demonstrates effective communication skills; professionally interacts with guests; answering guest questions concerning hotel facilities; and provides information about local attractions.
Provides assistance in handling customer complaints, involving management as necessary.
Utilizes the Property Management System (PMS) to access guest information, retrieve reservation information, change or cancel reservations as requested by the guest, or register guests.
Verifies registration information, secures a credit card for incidental expenses, and authorizes credit cards for room charges.
Provides guests with their room key or card.
Receives requests and processes reservations within established guidelines.
When rooms are not available, provides a certificate of non-availability (CNA) and/or alternative lodging in the area.
Registers and assigns rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guest accounts, making and confirming reservations, and presenting statements to and collecting payments as necessary.
Receives and is accountable for a change fund.
Prepares Close Bank Report and deposits cash receipts at the end of each shift in accordance with established procedures.
Responsible for inventorying all keys and any other supplies or amenities maintained at the front desk.
Keeps the front desk and lobby area clean and neat.
Required to run and print various reports from the PMS such as Expected Arrivals, Departure List, In-House Guest List, and Night Audit reports as needed.
Answers phones and transfers calls to appropriate individuals and replies to guest questions.
Logs trouble calls in the PMS and ensures the appropriate department is notified.
Relocates guest to a different when required.
Required to retrieve Lost and Found items and contact the guest regarding lost or found items as needed.
Performs other related duties as assigned.