Omnichannel Associate - Summit Fair

Penney OpCo LLC • Lee's Summit, MO

5d • Onsite

About The Position

The Omnichannel Associate contributes to profitable sales growth by carrying out Enterprise Fulfillment and jcp.com activities and strategies, along with customer service and sales and general store operations. The role includes helping customers find products, resolving customer issues, fulfilling and packing orders, processing online order transactions, replenishing merchandise, and supporting inventory activities. Associates are expected to meet established standards for customer service, productivity, profit, attendance, shrink, and safety.

Requirements

• Minimum 1–2 years of work experience.
• High school degree or equivalent required.
• Demonstrated ability to solve problems and make decisions that support sales, profit, and customer service.
• Ability to execute work effectively and efficiently and hold oneself accountable to high standards.
• Ability to adapt quickly to changing situations with energy and a positive attitude.
• Ability to build positive, inclusive, and respectful relationships and take accountability for one's actions and outcomes.
• Proactive approach to improving the customer experience and ability to act with confidence, energy, and urgency.

Nice To Haves

• Bachelor's degree or equivalent work experience preferred.

Responsibilities

• Greet and assist customers in finding products, provide outstanding customer service, listen to customer issues and resolve problems, promote company products and services, and partner effectively with team members.
• Monitor the Enterprise Fulfillment systems application, pick merchandise orders, acknowledge completion in the system, and pack orders accurately according to packaging requirements and timelines.
• Complete Ship from Store and Buy Online Pickup in Store activities in a timely manner.
• Research jcp.com order shortages and overages, and complete shipment check-in.
• Complete order binning and system reporting for jcp.com processes.
• Help organize and maintain the jcp.com stock area.
• Process jcp.com order delivery and return transactions on the register.
• Partner with Merchandise Associates and Assistants, or take personal action, to replenish store products from inventory.
• Participate in the annual inventory process.
• Consistently meet performance standards, including standards for shrink and safety initiatives, omnichannel, customer service, profit, productivity, and attendance.

Benefits

• If eligible, medical, dental, and vision benefits.
• Term life insurance.
• Paid vacation and holidays, subject to eligibility.
• 401(k) with Company match.
• Associate discount on JCPenney merchandise.
• Additional compensation for store hourly associates scheduled to work on a designated holiday.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED