Omnichannel Associate - Lakeland Sq
About The Position
The Omnichannel Associate contributes to profitable sales growth by carrying out Enterprise Fulfillment and jcp.com activities and strategies, along with customer service and sales and general operations. The role includes helping customers find products, promoting company products and services, fulfilling online orders, processing jcp.com transactions, replenishing merchandise, and supporting inventory activities. Associates are expected to meet performance standards for areas including shrink and safety, omnichannel operations, customer service, profit, productivity, and attendance. The position requires a high school degree or equivalent. A bachelor’s degree or equivalent work experience is preferred. One to two years of work experience is required. The listed pay range is USD $15.00 to $18.75 per hour.
Requirements
- Minimum 1–2 years of work experience.
- High school degree or equivalent is required.
- Bachelor’s degree or equivalent work experience preferred.
- Ability to solve problems and make decisions that support sales, profit, and customer service.
- Ability to execute work effectively and efficiently and maintain high standards of accountability.
- Ability to adapt quickly to changing situations with energy and a positive attitude.
- Ability to provide great customer service and build positive, inclusive, and respectful relationships.
- Ability to take accountability for personal actions and outcomes.
- Proactively seek ways to improve the customer experience and act with confidence, energy, and urgency.
Nice To Haves
- Bachelor’s degree or equivalent work experience.
Responsibilities
- Greet and assist customers in finding products and provide outstanding customer service.
- Demonstrate customer service behaviors, listen calmly and agreeably to customer concerns, and work to resolve problems.
- Promote company products and services and partner effectively with team members.
- Monitor the Enterprise Fulfillment systems application, pick merchandise orders, and acknowledge completion in the system.
- Pack orders accurately according to packaging requirements and timelines.
- Complete Ship from Store and Buy Online Pickup in Store activities in a timely manner.
- Research jcp.com order shortages and overages and complete shipment check-in.
- Complete order binning and system reporting for jcp.com processes.
- Help organize and maintain the jcp.com stock area.
- Process jcp.com order delivery and return transactions on the register.
- Partner with Merchandise Associates and Assistants to replenish the store, or personally replenish products from inventory.
- Participate in the annual inventory process.
- Meet established performance standards, including standards for shrink and safety initiatives, omnichannel, customer service, profit, productivity, and attendance.
Benefits
- If eligible, medical, dental, and vision coverage; term life insurance; paid vacation and holidays; and a 401(k) with company match.
- All associates are eligible for a discount on JCPenney merchandise.
- Eligible associates receive eight paid holidays during the calendar year; store hourly associates scheduled to work on a designated holiday receive additional compensation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
