Oil Change Service Advisor

Delta Sonic • Amherst, NY

21d • Onsite

About The Position

Oil Change Service Advisors are front-line representatives of Delta Sonic who greet customers in a positive, enthusiastic, and professional manner and educate them about the company’s products and services. They listen to customers and recommend services based on maintenance schedules and service requirements. This fast-paced role requires multitasking with urgency while meeting customer service expectations.

Advisors transact customer purchases, handle cash according to proper procedures, follow position-specific procedures, and help maintain clean shop premises. To develop product knowledge, advisors are cross-trained as Oil Change Technicians. New hires begin in the entry-level Oil Change Technician position and, after completing and receiving certification for the required Service Advisor training, work as Oil Change Service Advisors. Both positions pay $19.50 per hour, plus eligible commission. The role is based in Delta Sonic’s state-of-the-art automotive service shops and requires year-round schedule availability.

Requirements

• Must be at least 18 years of age.
• A valid driver's license is preferred.
• Prior experience in automotive service writing, customer service, and/or sales is required.
• Excellent communication skills and a passion for providing great customer service.
• Unwavering honesty and integrity.
• Courteous and professional demeanor.
• Detail-oriented mindset.
• Ability to work as part of a team.
• Willingness to work in all weather conditions and in both indoor and outdoor environments.
• Ability to work with a sense of urgency.
• Ability to stand, walk, and bend for long periods of time.
• Ability to lift moderate amounts of weight.
• Willingness to work a flexible schedule.
• Year-round schedule availability is required; seasonal employment due to attending school is no longer available effective June 1, 2024.
• Must complete and receive certification for the required Oil Change Service Advisor training.

Nice To Haves

• A valid driver's license.

Responsibilities

• Greet customers positively, enthusiastically, and professionally.
• Educate customers about products and services.
• Listen actively and recommend services based on maintenance schedules and service requirements.
• Multitask with a sense of urgency while meeting customer service expectations.
• Process customer purchases and follow proper cash-handling procedures.
• Follow position-specific procedures.
• Help maintain the cleanliness of shop premises.
• Cross-train and work in the Oil Change Technician position.

Benefits

• Flexible schedules.
• Team member discounts.
• Scholarship opportunities.
• Competitive benefits package including health, dental, vision, life, and disability insurance, plus 401(k), HSA, and FSA.
• Fun recognition programs.
• Career opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed