Oil Change Service Advisor

Delta Sonic • Oswego, IL

7d • Onsite

About The Position

Delta Sonic is seeking an Oil Change Service Advisor to serve as a front-line representative in its automotive service shops. Advisors greet customers in a positive, enthusiastic, and professional manner; explain products and services; and make service recommendations based on maintenance schedules and service requirements. This fast-paced role involves multitasking with urgency while meeting customer service expectations. Advisors also transact purchases, follow proper cash-handling and position-specific procedures, and help maintain clean shop premises. To build product knowledge, advisors are cross-trained as Oil Change Technicians. Candidates are hired initially as Oil Change Technicians and move into the Service Advisor pay rate after completing and earning certification in the required training. The posting lists the pay rate as $19.50 per hour plus eligible commission in the role description, and $19.25 per hour plus eligible commission in the requirements section for both the technician and advisor positions.

Requirements

• Must be at least 18 years of age.
• Prior experience in automotive service writing, customer service, and/or sales is required.
• Excellent communication skills and a passion for providing great customer service.
• Unwavering honesty and integrity.
• Courteous and professional demeanor.
• Detail-oriented mindset.
• Ability to work as part of a team.
• Willingness to work in indoor and outdoor environments and in all weather conditions.
• Ability to work with a sense of urgency.
• Ability to stand, walk, and bend for long periods.
• Ability to lift moderate amounts of weight.
• Willingness to work a flexible schedule.
• Year-round schedule availability is required; seasonal employment opportunities for people attending school are no longer available effective June 1, 2024.

Nice To Haves

• A valid driver's license is preferred.

Responsibilities

• Greet customers in a positive, enthusiastic, and professional manner.
• Educate customers about products and services.
• Listen actively and provide service recommendations based on maintenance schedules and service requirements.
• Multitask with a sense of urgency while meeting customer service expectations.
• Transact customer purchases and maintain proper cash-handling procedures.
• Follow position-specific procedures.
• Help maintain the cleanliness of shop premises.
• Cross-train and work in the Oil Change Technician position to enhance product knowledge.

Benefits

• Flexible schedules
• Team member discounts
• Scholarship opportunities
• Competitive benefits package including health, dental, vision, life, and disability insurance, plus 401(k), HSA, and FSA
• Career opportunities
• Fun recognition programs
• Fun, team-oriented culture

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed